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Trinity Village Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 88 Google reviews · How we rank ›

3.7(88) 61 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
Trinity Village Apartments
Service
Luxury High-Rise Living
Reviews
88

What recent reviews say

Reviewers consistently praise staff like Yosmery, Matthew, and Julio for attentiveness and quick responses, and several note clean units on arrival and pest-free apartments. However, persistent complaints center on predatory towing practices (cars towed within an hour of pass expiration, enforcement perceived as targeting paying residents), widespread roach problems despite paid pest control, slow maintenance, safety concerns including vehicle theft and break-ins, and poorly maintained grounds. The property sits well below the Luxury High-Rise category average (3.7 vs. 4.02).

Praised for
  • friendly and helpful staff members
  • clean units on move-in
  • responsive maintenance when available
  • safe neighborhood feel
  • personable leasing team
Watch-outs
  • aggressive towing policies with short notice
  • roach infestations despite pest control
  • maintenance slow or unresponsive
  • overcrowded and poorly maintained common areas
  • parking spaces too small and enforcement inconsistent
friendly-staffclean-groundspest-issuespoor-maintenancepackage-theftslow-repairs
Best for: renters prioritizing friendly leasing staff and initial unit condition over long-term maintenance consistency
Think twice if: tenants concerned about aggressive towing, roach control, slow repairs, or safe parking; vehicles need current tags or face rapid tow risk.

Strengths

  • attentive and personable leasing agents
  • clean move-in condition
  • quick staff response when reached

Worth knowing

  • Leasing staff Yosmery Castro, Matthew, Mateo, and Julio named for responsiveness and professionalism
  • Register2park software used for visitor passes; cars towed within 57 minutes of pass expiration
  • Roach infestations reported despite monthly pest control subscription
  • Maintenance historically responsive but recent reviews note delays
  • Water shut-offs occur with no advance notice
  • Vehicle theft and break-in incidents reported with minimal management support
  • Parking spaces reported as cramped; enforcement inconsistent against vehicles with expired tags

What reviews say by service

Luxury High-Rise Living
Staff and leasing process praised highly, but aggressive towing, pest control failures, and slow maintenance undermine luxury positioning.

How it compares

  • Rated 3.7 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How we scored this

How We Rank
Star rating 18
Review volume 85
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
46
4
11
3
6
2
6
1
19

Common questions

What happens if my visitor pass expires?
Cars can be towed within an hour of pass expiration. Register2park software (owned by the towing company) manages passes; renewal is your responsibility.
Is pest control included?
Monthly pest control is listed as an amenity, but reviewers report roaches despite the subscription and infrequent visits from the pest control service.
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Last updated 2026-07-23