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The Vincent

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 632 Google reviews · How we rank ›

3.5(632) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
The Vincent
Service
Luxury High-Rise Living
Reviews
632

What recent reviews say

The Vincent presents a sharp divide between its architectural appeal and resident experience. Reviewers consistently praise the physical units-quartz countertops, stainless steel finishes, floor plans-and specific maintenance staff like Jonathan and Yonatan for rapid, professional repairs. However, this quality masks serious operational failures. The leasing office fails at basic communication: phone calls go unanswered for weeks, promised callbacks vanish, and application processing sits idle for days. This dysfunction extends to property management. Residents report A/C outages lasting months despite repeated requests, overflowing trash bins, unmaintained pools, and slow handling of move-in defects. A system outage forced staff to rely on pen and paper, compounding chaos. Understaffing is acknowledged but unresolved; two office employees cannot manage the workload.

The result is a pattern of promises broken after deposits are taken. Multiple residents describe being told units were immediately available, then facing multi-week delays. Others describe paying thousands in hotel bills or tolls while disputes dragged on. One resident waited seven years for an A/C repair until a service manager (Mr. Greg) finally intervened. The regional manager reportedly processes refunds when complaints escalate, suggesting a symptom-treatment rather than systemic fix. The complex attracts residents wanting affordable luxury but delivers unreliability that costs renters money and peace of mind.

Recent shift: A partial shift in service manager responsiveness: Mr. Greg's appointment appears recent and has prompted faster A/C repairs and same-day escalation handling. However, underlying staffing and communication systems remain strained.

Praised for
  • attentive maintenance staff members
  • responsive repair work when engaged
  • quality unit finishes and design
Watch-outs
  • chronic unresponsive leasing office
  • persistent maintenance delays and failures
  • poor communication across departments
  • inadequate staffing and systems
poor-communicationslow-repairsfriendly-staffwell-maintained
Best for: people prioritizing unit aesthetics over administrative support or rapid response times.
Think twice if: you need reliable lease processing, frequent maintenance, or responsive phone communication. Office delays and repair backlogs are documented across multiple timescales.

Strengths

  • modern finishes and design
  • responsive maintenance technicians available
  • resort-style pool and fitness amenities

Worth knowing

  • Jonathan and Yonatan (maintenance staff) praised repeatedly for speed and professionalism
  • Mr. Greg (Service Manager) resolved a 7-year A/C backlog and now responds within 2 hours
  • System outage forced staff to track information on pen and paper
  • Regional manager handles escalated complaints and processes refunds
  • Towing company contracted with complex; vehicle towing disputes reported
  • Move-in inspections documented multiple defects: unplugged refrigerators, smoke detectors, paint buckets, ladder left in units, leak in shower, loose stair rails, empty fire extinguishers

What reviews say by service

Luxury High-Rise Living
Units are modern and well-designed but leasing process is chaotic, understaffed, and unresponsive; move-in condition issues common.

How it compares

  • Rated 3.5 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Rank
Star rating 1
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Rating breakdown

5
339
4
45
3
25
2
30
1
193

Common questions

What are the pet fees at The Vincent?
Non-refundable fees of $400 for the first pet and $200 for the second; monthly pet rent is $25 per pet.
How long do repairs typically take?
Reviews show a wide range: some residents report months-long delays for major systems like A/C; others praise Jonathan and Yonatan for quick responses. Service speed appears to depend on which staff member handles the request and how actively you follow up.
Is the pool open in summer?
Multiple recent reviews report the pool was closed during the season, with no staff update on opening date. Current status unclear.

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Luxury High-Rise Living
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Luxury High-Rise Living
The Chase Apartments
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Staff excellence masks deeper building issues. Leasing team members like Gabriela earn consistent praise for professionalism and follow-through during move-in. However, residents struggle with broken gates that compromise security, months-long waits for AC repairs, and neighbors whose late-night noise and parties go unchecked. Ground maintenance falls short: trash piles, dog waste, and pest problems persist. Deposit returns take half a year or never arrive, and the office is often closed during business hours despite listed availability. Quality of living depends heavily on your unit and neighbors. Some residents report swift maintenance and resolve issues within weeks. Others face sewage backups, wall leaks, and broken appliances without remedy. The complex feels inconsistently managed: a strong property manager cannot be everywhere, and staff who remain struggle to enforce rules or communicate transparently about timelines and rent deductions.

Luxury High-Rise Living

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Last updated 2026-07-23