Browse 24 apartment complexes in Dallas, TX ranked on recent Google reviews. Filter by style and amenities. How we score ›
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Residents consistently praise The Drakestone's responsive maintenance team, welcoming leasing process, and prime downtown location near entertainment and dining. The 100-year-old building delivers spacious lofts with panoramic views, strong concierge service, and a genuine sense of community, though some acknowledge the age-related quirks that come with historic architecture.
Most residents and tour visitors experience a smooth leasing process with attentive staff and a clean, modern building in a desirable location. Maintenance and housekeeping are consistently praised for responsiveness and professionalism, though one recent review flagged serious management and communication problems after a staffing transition, including failed fire safety inspection and deferred facility upkeep.
Residents praise The Trinity for attentive leasing staff (especially Jordan and Kate), fast maintenance responses, and attractive amenities across a well-designed community. Recent months show cracks: pool noise bleeding into apartments past hours, a four-month pest infestation, a stolen car despite gated parking, and a military-member's refund stuck unpaid for over 100 days. Maintenance and grounds quality dipped noticeably year-over-year.
The National delivers the high-rise luxury experience most residents expect, with notably responsive staff and well-executed community events. Two significant frustrations emerge: initial unit defects requiring next-day repairs, and aggressive lockout fees that catch residents off guard.
555 Ross Apartments delivers a strong living experience for professionals drawn to the West End location and rooftop amenities. Most residents praise the skyline views, responsive maintenance, and genuinely helpful leasing staff-Marie, Adrian, and Melissa are named repeatedly. The quiet street feel combined with walkability to food and entertainment appeals to those avoiding commutes. However, move-out charges can be stressful: one resident faced disputes over wear-and-tear claims despite paying a $300 non-refundable pet fee upfront. Security concerns also surface-package theft, hallway camera gaps, and uncontrolled pool access by outsiders have prompted complaints. Fire alarms wake residents at night, and recurring AC and leak issues occasionally strain the community feel.
Tour experience at The Statler feels polished: leasing agent Tacoby and concierge staff leave visitors impressed, and the downtown historic building attracts serious interest. Living here reveals a different picture. Residents report water shutoffs, elevator breakdowns multiple times weekly, AC failures lasting days, and repair timelines that swing from days to over a month with no predictability. A resident's 13 water shutoffs and four months of unrepaired water damage in one year illustrate how routine infrastructure struggles become wearing in practice. The leasing office is inconsistent: some staff helpful, others dismissive, and one documented case involved reversing an approval letter and withholding funds after demands shifted repeatedly. Staff like Tacoby, Tahj, and Luis stand out for genuine care; most others seem indifferent to resident frustration.
Remi Downtown strikes a strong chord with residents who value downtown location and newly renovated spaces. Staff like Kanesha, Genesis, and Aaliyah stand out for genuine warmth and follow-through, while Brian and the security team earn praise for going beyond standard duties. The Sky Lounge venue draws corporate events, and community gatherings create a sense of belonging. However, persistent building issues undercut the luxury positioning: false fire alarms have triggered for over a year, some maintenance requests receive temporary patches rather than lasting fixes, and a small number of residents report serious concerns ranging from uninvited entry to pest sightings. Billing accuracy has also been questioned. New management has improved morale noticeably, yet operational inconsistencies remain.
Half the reviews celebrate the move-in experience, modern layout, and rooftop amenities, with newer tenants praising the attentive leasing staff and maintenance response. Longer-term residents report a sharp decline since opening: filthy gym carpets, broken fitness equipment sitting idle for months, roach problems on the rooftop, management turnover creating inconsistent service, and unclear monthly billing that leaves residents unable to budget ahead of time. The maintenance crew remains reliable, but office operations and property upkeep now fall short of the luxury positioning.
Staff members Neveah and Yadira stand out consistently for going beyond typical leasing help, walking residents through moves, renewal issues, and day-to-day needs with genuine warmth. Residents praise quick work-order turnarounds, a solid amenity package (pool, gym, pickleball, workspaces), and Deep Ellum's walkable entertainment. Recent reviews flag elevator trouble and concerns that property quality dipped after earlier management changes, though most residents still rate the experience highly. The building attracts long-term renters, including retirees, who value the quiet-for-a-downtown setting and staff attention. Pricing tensions exist-some feel it costs too much given the area's challenges (homeless activity near the DART station, Airbnb turnover). Maintenance typically responds within 24 hours, but recent elevator and garage issues suggest infrastructure strain.
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