What amenities does Arrive West End have?

On-site fitness center, pool, game room, business center, elevators, and in-unit washer-dryers. Wheelchair-accessible parking and entrances are available.

How fast does maintenance respond to requests?

Residents report issues typically resolved within one to two weeks, with some urgent requests handled within hours. Cleo and Aaron handle most maintenance work.

Is the West End location walkable?

Yes. The building sits in the Historic West End and residents mention walking distance to downtown restaurants, entertainment, museums, and specialty shops.

Arrive West End

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 241 Google reviews · How we rank ›

3.9(241) 67 composite score See reviews on Google ✓ Google-verified

Luxury High-Rise Living

Location: West End, Dallas
Service: Luxury High-Rise Living
Reviews: 241
Ranking: #110 in Luxury High-Rise Living
Best for: Professionals and longer-term residents who value downtown walkability and responsive, personal management over pristine corporate polish.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.

What we found

Arrive West End draws strong loyalty from many residents who praise the West End location, Jessica's personal management style, and quick maintenance response from Cleo and Aaron. The community culture stands out as notably personal for a high-rise. However, cleanliness of shared spaces, evening noise enforcement, and occasional pest sightings have frustrated others, suggesting upkeep and noise policies need tightening.

Recent shift: No significant recent shift; mixed sentiment stable across the review timeline, though positive experiences slightly outnumber complaints.

Praised for

responsive property management and maintenance staff
strong sense of community and personalized service
prime downtown West End location with walkable access to dining and culture
efficient issue resolution for residents

Watch-outs

cleanliness issues in common areas including hallways and elevators
disruptive noise levels during evening hours and from fire alarms
pest problems reported
security response time to noise complaints

responsive-managementwell-maintainednoisy-neighborspest-issuesfriendly-staffgreat-location

Best for: Professionals and longer-term residents who value downtown walkability and responsive, personal management over pristine corporate polish.

Think twice if: Those sensitive to noise or requiring spotless common areas should tour before committing; cleanliness and evening enforcement have been inconsistent.

What's working here

strongly personalized property management by Jessica
Historic West End location walking distance to downtown restaurants and entertainment
prompt maintenance response, especially from Cleo and Aaron
genuine community culture uncommon in high-rise complexes

Read this before you tour

Jessica (property manager) handles personal requests and tenant communication directly
Cleo and Aaron (maintenance) praised for fast response and precision
Gucciany handles tours and leasing inquiries with problem-solving focus
Alicia (security) noted for visible presence and responsiveness
Pool area and elevators flagged for cleanliness lapses
Fire alarms triggered at night caused resident frustration

What residents say

Luxury High-Rise Living: Personal management and maintenance culture offset by inconsistent cleanliness in shared spaces and noise enforcement gaps.

Side by side with nearby options

Rated 3.9 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 75% of the businesses in this directory.

What keeps coming up

helpful staffpool areadowntown livinggame roomtrain noiseapartment sizeproperty tourelevatorsclubhouseaccommodating staff

Why this score

How We Rank

Star rating 28

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

The numbers behind the score

157

Contact the property

Phone: +1866-439-4810
Website: https://arrivewestend.com/?utm_source=gmb
Address: 800 Ross Ave, Dallas, TX 75202
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-22

When the office is open

Monday: 10:00-17:30
Tuesday: 10:00-17:30
Wednesday: 10:00-17:30
Thursday: 10:00-17:30
Friday: 10:00-17:30
Saturday: Closed
Sunday: Closed

As listed on Google.

In their own words

As published by the business on its own website; not independently verified.

Questions we get asked

What amenities does Arrive West End have?: On-site fitness center, pool, game room, business center, elevators, and in-unit washer-dryers. Wheelchair-accessible parking and entrances are available.
How fast does maintenance respond to requests?: Residents report issues typically resolved within one to two weeks, with some urgent requests handled within hours. Cleo and Aaron handle most maintenance work.
Is the West End location walkable?: Yes. The building sits in the Historic West End and residents mention walking distance to downtown restaurants, entertainment, museums, and specialty shops.

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4.2(246)✓ Google-verified

555 Ross Apartments delivers a strong living experience for professionals drawn to the West End location and rooftop amenities. Most residents praise the skyline views, responsive maintenance, and genuinely helpful leasing staff-Marie, Adrian, and Melissa are named repeatedly. The quiet street feel combined with walkability to food and entertainment appeals to those avoiding commutes. However, move-out charges can be stressful: one resident faced disputes over wear-and-tear claims despite paying a $300 non-refundable pet fee upfront. Security concerns also surface-package theft, hallway camera gaps, and uncontrolled pool access by outsiders have prompted complaints. Fire alarms wake residents at night, and recurring AC and leak issues occasionally strain the community feel.

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Arrive West End

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

555 Ross Apartments

Remi Downtown

The Drakestone Apartments

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