Residents consistently praise the quiet, well-maintained grounds, responsive maintenance team, and friendly staff across years of occupancy. Wide amenities include covered and private parking, gym, and pool near Addison.
However, leasing office communication is a friction point: applicants report weeks-long delays on decisions, fees charged before full clarity on requirements, and a 1-star review detailed concerns about discriminatory treatment and refusal to provide standard Fair Housing application information.
Recent shift: No clear recent shift; positive reviews span a year of tenure while two 1-star reviews (one mentioning language barriers and discriminatory treatment) raise Fair Housing concerns that stand apart from typical maintenance-related praise.
Staff like Sarahi, Destiny, and Letty earn consistent praise for kindness and help with tours and moves. Yet security concerns dominate negative reviews: break-ins in covered parking, non-functional gates residents pay for monthly, and management that offers no help investigating crimes. Maintenance lapses and unexpected billing charges add to frustration.
Reviewers consistently praise staff like Yosmery, Matthew, and Julio for attentiveness and quick responses, and several note clean units on arrival and pest-free apartments. However, persistent complaints center on predatory towing practices (cars towed within an hour of pass expiration, enforcement perceived as targeting paying residents), widespread roach problems despite paid pest control, slow maintenance, safety concerns including vehicle theft and break-ins, and poorly maintained grounds. The property sits well below the Luxury High-Rise category average (3.7 vs. 4.02).
Staff excellence masks deeper building issues. Leasing team members like Gabriela earn consistent praise for professionalism and follow-through during move-in. However, residents struggle with broken gates that compromise security, months-long waits for AC repairs, and neighbors whose late-night noise and parties go unchecked. Ground maintenance falls short: trash piles, dog waste, and pest problems persist. Deposit returns take half a year or never arrive, and the office is often closed during business hours despite listed availability. Quality of living depends heavily on your unit and neighbors. Some residents report swift maintenance and resolve issues within weeks. Others face sewage backups, wall leaks, and broken appliances without remedy. The complex feels inconsistently managed: a strong property manager cannot be everywhere, and staff who remain struggle to enforce rules or communicate transparently about timelines and rent deductions.
Last updated 2026-07-23