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Riachi at One21

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 299 Google reviews · How we rank ›

4.1(299) 68 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingPet-Friendly Communities
Riachi at One21
Services
Luxury High-Rise Living, Pet-Friendly Communities
Reviews
299

What recent reviews say

Maintenance staff, particularly Manuel, earn consistent five-star praise for quick HVAC repairs and storm response. Leasing staff Erin Keith also receives commendation for patient, detailed tours. However, the complex faces severe, ongoing pest problems (rats in carports, roaches in units) that management has not adequately addressed despite resident complaints and pest control fees. Since Greystar took over, residents report poor communication, slow response to maintenance requests, unresolved work orders, and unexpected move-out charges. Website pricing and availability updates are confusing, with units showing different prices after brief intervals.

Recent shift: Sentiment declined sharply after Greystar management takeover approximately three months ago. Before that, maintenance under the previous operator earned consistent five-star reviews for HVAC work and storm response. Current residents report poor communication, unresolved maintenance requests, and unexpected charges.

Praised for
  • Maintenance team responsiveness (especially Manuel)
  • Knowledgeable leasing staff (Erin Keith)
  • Well-kept complex exterior
  • Quick problem resolution on HVAC and repairs
Watch-outs
  • Severe rodent and roach infestation
  • Poor communication and slow response to complaints
  • Online pricing and availability inconsistencies
  • Unresolved maintenance issues under new management (Greystar)
  • Inadequate pest control despite resident fees
  • High move-out charges and lack of transparency
pest-issuesslow-repairspoor-communicationfriendly-staffhidden-feeswell-maintained
Best for: Residents prioritizing responsive maintenance and professional tours, if pest issues are resolved.
Think twice if: Pest control is a concern; rodent and roach complaints span multiple buildings and remain unresolved after months. Recent management change has reduced responsiveness.

Strengths

  • Skilled maintenance team with fast emergency response
  • Experienced leasing consultants
  • Gated, established complex with amenities

Worth knowing

  • Manuel (maintenance technician) praised for HVAC repairs, emergency response, and winter storm repairs
  • Erin Keith (leasing staff) noted for patient, detailed apartment tours
  • Greystar management took over recently; residents report decline in service and unexpected charges
  • Building 7-8 areas have documented rodent infestations in carports and patios
  • Pest control fees collected but single bait box and inadequate service
  • Work orders submitted but closed without completion
  • Move-out charges reported as high (one resident charged $1,600) with poor explanation

What reviews say by service

Luxury High-Rise Living
Residents praise well-kept exteriors and ready-to-move-in units, but pest infestations and AC failures undermine the luxury experience.
Pet-Friendly Communities
Pets cannot safely use patios or outdoor areas due to rodent activity; residents report keeping dogs inside.

How it compares

  • Rated 4.1 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

How We Rank
Star rating 40
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
204
4
24
3
10
2
9
1
52

Common questions

What is the maintenance response time for HVAC issues?
Manuel and the maintenance team respond quickly; one resident had same-day emergency assessment at 6 AM during freezing temperatures and repairs completed the same day.
Are there pest control issues I should know about?
Yes. Multiple residents report ongoing rodent infestations in Buildings 7-8 carports and townhome patios, with fresh rat droppings and inadequate management response despite pest control fees.
How do move-out charges work?
One resident was charged $1,600 for move-out damages without clear explanation. Management has been unresponsive to inquiries about specific charges.
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Last updated 2026-07-23