Cortland North Plano
Front-office staff like Quinn and Joshua earn consistent praise for warmth and responsiveness, and amenities including the resort pool and gym attract families. However, recent move-ins have revealed significant sanitation and pest control failures: reviewers report German cockroaches in appliances and walls, uncleaned units with previous tenants' trash, and management dismissal of health hazards. Alongside these crises, older complaints persist about poor building envelope (drafty doors, thin walls), rising utility costs, and aggressive fee structures and lease penalties. Maintenance appears divided. Long-term residents credit proactive technicians like Francisco, but newer residents encounter unresolved requests and work orders falsely marked complete. The community feels caught between good customer-facing service and serious operational neglect behind the scenes.
