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Cortland North Plano

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 933 Google reviews · How we rank ›

4.4(933) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingCorporate & Furnished Housing
Cortland North Plano
Services
Luxury High-Rise Living, Corporate & Furnished Housing
Reviews
933

What recent reviews say

Front-office staff like Quinn and Joshua earn consistent praise for warmth and responsiveness, and amenities including the resort pool and gym attract families. However, recent move-ins have revealed significant sanitation and pest control failures: reviewers report German cockroaches in appliances and walls, uncleaned units with previous tenants' trash, and management dismissal of health hazards. Alongside these crises, older complaints persist about poor building envelope (drafty doors, thin walls), rising utility costs, and aggressive fee structures and lease penalties.

Maintenance appears divided. Long-term residents credit proactive technicians like Francisco, but newer residents encounter unresolved requests and work orders falsely marked complete. The community feels caught between good customer-facing service and serious operational neglect behind the scenes.

Recent shift: Significant decline in recent weeks: move-in crises involving cockroach infestations, filthy units, and management non-response in late 2025 / early 2026 contrast sharply with stable, positive reviews from long-term residents and leasing interactions over prior 12 months. City Code Enforcement involved.

Praised for
  • Leasing staff attentive and personable (Quinn, Joshua, Michael, Matthew)
  • Maintenance responsive when staffed (often within one business day)
  • Resort amenities well-regarded (pool, gym, kids area, trails)
  • Pet-friendly with reasonable fees
Watch-outs
  • Severe cockroach infestation not addressed for months
  • Move-in units filthy and pest-infested
  • Doors gap and leak; repeated repair requests closed without real fix
  • Double-billing and hidden fees; lease penalties high
  • Thin walls transmit noise and cooking smells across units
  • Old HVAC and poor window insulation drive utility bills up
  • Pest wildlife (raccoons, coyotes, rats) around grounds
responsive-managementpoor-maintenancepest-issuesthin-wallsoutdated-unitshidden-feesfriendly-staffgood-amenitiesnoisy-neighbors
Best for: Families comfortable with luxury amenities who have thorough pre-move-in inspections and pest-control history.
Think twice if: Move-in condition, pest control protocols, and repair follow-through have been inconsistent; budget for high utilities and verify lease penalty terms upfront.

Strengths

  • Knowledgeable, warm leasing staff
  • Robust resort amenities (pool, gym, trail views)
  • Responsive maintenance when available
  • Pet-friendly with reasonable monthly charges

Worth knowing

  • Staff: Quinn W (leasing), Joshua (maintenance), Francisco (maintenance), Matthew (manager) praised for follow-up and care
  • Pest crises reported: German cockroaches in kitchen appliances, structural walls, door seals; uncleaned units with previous tenants' debris at move-in
  • Maintenance: Requests typically handled within one business day when staff engaged; however, work orders frequently closed without actual resolution
  • Utilities: Old HVAC units and poor window insulation cited as drivers of high bills
  • Lease penalties: Described as 'several thousand dollars' by one long-term resident

What reviews say by service

Luxury High-Rise Living
Amenities (pool, gym, trails, views) and leasing experience praised; building envelope, pest control, and repair reliability undermine luxury positioning.
Corporate & Furnished Housing
Leasing staff efficient and professional; no review text specifically addressed furnished unit condition or corporate billing.
Pet-Friendly Communities
Pet fees reasonable ($20/month, $400 upfront); however, pest infestations (raccoons, coyotes, rats) reported around grounds.

How it compares

  • Rated 4.4 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Rank
Star rating 59
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
730
4
46
3
23
2
24
1
110

Common questions

What are the starting rent prices?
1 bedroom from $1,303/month (including fees), 2 bedroom from $1,779, 3 bedroom from $2,315. Pet fee $400 upfront, $20/month per pet.
Does the complex have major amenities?
Yes: resort-style pool, fitness center, kids' play area, trails with views, resident events, and AT&T Fiber internet available.
How fast are maintenance requests handled?
Reviewers report requests typically completed within one business day when active; however, some note work orders closed without actual repair, requiring resubmission.
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Last updated 2026-07-23