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The Lana

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 733 Google reviews · How we rank ›

3.7(733) 63 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Communities
The Lana
Service
Pet-Friendly Communities
Reviews
733

What recent reviews say

Alex and the maintenance team earn consistent praise for same-day or rapid repairs, follow-up visits, and friendly service. Yet a significant minority report roach problems, unresolved HVAC issues spanning weeks, and management silence-a sharp divide that reflects unpredictable experiences across the complex.

Move-in experiences land well when Dadrian and Nayeli are involved. Pet amenities and pools draw renters. The pet-friendly designation is their claim; reviews do not specifically comment on pet policies or facilities.

Praised for
  • quick maintenance response times
  • knowledgeable and friendly maintenance staff
  • smooth move-in process with leasing team
Watch-outs
  • roach and pest infestation
  • prolonged HVAC failures
  • poor communication between departments
responsive-managementfriendly-staffpest-issuesslow-repairs
Best for: Pet owners and renters who prioritize responsive same-day maintenance and amenities.
Think twice if: Pest control and HVAC reliability are deal-breakers; complaints about roaches and unresolved cooling failures persist.

Strengths

  • maintenance team responds within 30 minutes to most requests
  • staff willing to work off-hours and do follow-up visits
  • move-in assistance and concierge available

Worth knowing

  • Alex (maintenance): arrives within 30 minutes, diagnoses and repairs A/C same-day, performs follow-up checks
  • Julvio (maintenance): handles multiple requests in one visit, works efficiently
  • Edwin (maintenance): joins A/C repairs
  • Dadrian (leasing): professional move-in coordination, keeps residents updated
  • Nayeli (leasing): conducts property tours
  • One reviewer reported A/C outage unresolved for two months; another roach infestation ongoing
  • At least one appliance replacement (microwave, oven board) done promptly

What reviews say by service

Pet-Friendly Communities
Business claims dog parks and pet-friendly policy; no specific reviewer praise or complaint about pet services in recent reviews.

How it compares

  • Rated 3.7 against a 4.04 average across the 102 pet-friendly communities businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Rank
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
448
4
48
3
24
2
23
1
190

Common questions

How fast does maintenance typically respond?
Alex and the maintenance team typically arrive within 30 minutes for emergency requests like A/C outages and submit follow-up visits the next day to confirm repairs.
What happens if my appliance breaks?
Reviewers report maintenance diagnosing the issue and replacing appliances like ovens and microwaves when repair is not possible.
Are there dog amenities?
The Lana's website lists dog parks as a resident amenity.
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Last updated 2026-07-23