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Windsor Addison Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 489 Google reviews · How we rank ›

4.5(489) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingPet-Friendly Communities
Windsor Addison Apartments
Services
Luxury High-Rise Living, Pet-Friendly Communities
Reviews
489

What recent reviews say

Residents consistently praise the leasing and maintenance teams for exceptional responsiveness and personalized service, with staff handling work orders same-day and going out of their way during the move-in process. The standout experience centers on named staff like Zeuma, Karime, and Ruben who provide prompt problem-solving and thoughtful touches like welcome kits and handwritten cards.

However, several long-standing infrastructure issues undercut the luxury positioning: outdated laundry equipment that runs loud and hot, recurring false fire alarms in the middle of the night, frequent elevator breakdowns, and a persistent dog waste problem despite a pet park. Garage safety and building maintenance responsiveness have also drawn concern, though newer security patrols and management shifts appear to be improving the situation.

Recent shift: Newer management team and security patrol shifts appear to be driving improvements; recent reviews note better community feel and faster problem resolution compared to earlier complaints about unresponsive management and unresolved tenant disputes.

Praised for
  • responsive maintenance team handling requests same-day
  • attentive leasing staff (Zeuma, Karime, Celsee, Ruben) going beyond standard service
  • thoughtful welcome gestures and move-in support
  • well-maintained grounds and quiet community feel
  • community events bringing residents together
Watch-outs
  • outdated and loud washers and dryers with recurring smell issues
  • narrow garage alleyway causing safety concerns and car break-ins
  • frequent elevator outages throughout building
  • repeated fire alarm false alarms middle of the night
  • dog waste on grounds, sidewalks, and pet park inadequately managed
  • delayed maintenance response to urgent issues like rust leaks
responsive-managementfriendly-staffclean-groundsgood-amenitiesslow-repairsoutdated-units
Best for: Professionals prioritizing responsive staff and community engagement over pristine infrastructure.
Think twice if: Laundry and elevator reliability are important. Pet owners should verify dog waste management practices before signing.

Strengths

  • named staff (Zeuma, Karime, Ruben, Celsee) known for exceptional service
  • same-day maintenance response on work orders
  • thoughtful move-in touches like welcome kits and personalized support
  • prime location near restaurants and parks in Addison area

Worth knowing

  • Leasing staff Zeuma, Karime, Celsee Broadhead, and Ruben recognized in reviews for going beyond job requirements
  • maintenance team responds to work orders same-day, including early morning refrigerator repair
  • welcome kits and handwritten cards given to new residents
  • outdated washers and dryers that run loud and emit burning smell; dryer requires multiple full cycles to dry clothes
  • frequent elevator outages with one unit broken every other week per resident
  • long-standing false fire alarms multiple times per year in middle of night
  • recurring dog waste problem on grounds, sidewalks, and inside pet park
  • narrow garage alleyway creates visibility and accident risks with large maintenance vehicles

What reviews say by service

Luxury High-Rise Living
Staff excellence and amenities offset outdated laundry, frequent elevator outages, and recurring infrastructure problems.
Pet-Friendly Communities
Pet park exists but dog waste management is inadequate per multiple residents; pet owners report grounds frequently soiled.

How it compares

  • Rated 4.5 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Rank
Star rating 65
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
397
4
28
3
16
2
12
1
36

Common questions

How fast does maintenance respond?
Residents report work orders handled same-day or next morning, though some urgent repairs like rust leaks have taken up to three weeks.
What is the minimum rent?
Their website lists 1-bedroom apartments starting at $1,333 and 2-bedroom starting at $1,970.
Is this good for pet owners?
The community has a pet park and pet spa, but multiple residents report significant dog waste on grounds and sidewalks that management has not adequately resolved.

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Berkshire Auburn draws strong praise for its leasing and maintenance teams, with Michael and Rey specifically noted for going the extra mile. Units stay clean and repairs happen fast, and residents appreciate the pet park and fitness amenities. However, the complex faces persistent operational problems: one elevator has been down for over a month with no timeline for repair, creating hardship for families with young children and elderly residents. Car break-ins and package theft are recurring concerns, along with pest and accessibility issues, and residents report management communication often falls short when raising safety problems. Several long-term residents stick with the property and recommend it, suggesting the best experience comes when avoiding the accessibility-challenged areas. Newcomers should ask directly about garage security and elevator status before signing.

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Staff go out of their way to help with move-in and day-to-day questions, and the property itself is clean with solid amenities like a fitness center and pool. However, some residents report serious problems: a garage door repair ignored for weeks despite multiple follow-ups, car break-ins, cockroaches, and little enforcement of quiet hours, leaving management's responsiveness feeling inconsistent.

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Most residents praise the clean grounds, all-bills-paid rent model, and responsive staff-particularly Lou, Khadijah, and Carolina. Maintenance requests are handled quickly, and the location near transit and restaurants works well for working professionals. One earlier tenant reported serious issues: broken heating replaced only with space heaters, mold, security deposit withheld for months without itemization, and poor communication. That review was later upgraded after new management addressed it. Most complaints centre on older management lapses rather than current service.

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Last updated 2026-07-23