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Berkshire Auburn Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 322 Google reviews · How we rank ›

4.4(322) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingPet-Friendly CommunitiesCorporate & Furnished Housing
Berkshire Auburn Apartments
Services
Luxury High-Rise Living, Pet-Friendly Communities, Corporate & Furnished Housing
Reviews
322

What recent reviews say

Berkshire Auburn draws strong praise for its leasing and maintenance teams, with Michael and Rey specifically noted for going the extra mile. Units stay clean and repairs happen fast, and residents appreciate the pet park and fitness amenities. However, the complex faces persistent operational problems: one elevator has been down for over a month with no timeline for repair, creating hardship for families with young children and elderly residents. Car break-ins and package theft are recurring concerns, along with pest and accessibility issues, and residents report management communication often falls short when raising safety problems.

Several long-term residents stick with the property and recommend it, suggesting the best experience comes when avoiding the accessibility-challenged areas. Newcomers should ask directly about garage security and elevator status before signing.

Recent shift: A shift toward more negative sentiment in recent months: earlier reviews (6+ months ago) were consistently five-star; recent reviews (past month) increasingly cite unresolved infrastructure, security, and accessibility failures despite continued praise for staff.

Praised for
  • friendly, responsive staff
  • quick maintenance service
  • well-maintained units and grounds
  • good amenities
  • strong leasing team
Watch-outs
  • elevator outages and slow repairs
  • security and safety issues
  • package theft
  • pest problems
  • poor accessibility for mobility challenges
  • vehicle break-ins and parking safety
responsive-managementwell-maintainedclean-groundspest-issuesfriendly-staffsecure-parking
Best for: Professionals and small families who value staff responsiveness and quick maintenance, and can avoid ground-floor or end-unit parking areas.
Think twice if: Families with young children, elderly residents, or those with mobility challenges; elevator outages create significant hardship. Vehicle security and package theft are recurring issues.

Strengths

  • Responsive leasing and maintenance staff (Michael, Rey)
  • Quick repair service
  • Welcoming to pets
  • Near shopping, restaurants, tollway access

Worth knowing

  • Leasing agent Michael consistently praised for responsiveness and helpfulness
  • Rey in leasing office noted for compassion and support with families
  • One elevator down for over a month with no repair timeline
  • Pest issues (cockroaches, rodents) reported in multiple units
  • Frequent car break-ins and vehicle theft despite ongoing security concerns
  • Garage sensor malfunction and limited camera coverage
  • Accessibility gaps: missing ramps at property entrances, long distances between units and some amenities
  • Recent improvements include new hallway carpet

What reviews say by service

Pet-Friendly Communities
Pet park praised; pet fees and monthly rent charged ($400 upfront, $20/mo per pet)
Corporate & Furnished Housing
Business lounge available; leasing team well-regarded for corporate relocations
Luxury High-Rise Living
Clean, well-maintained units offset by accessibility barriers and elevator downtime affecting quality of life

How it compares

  • Rated 4.4 against a 4.07 average across the 79 corporate & furnished housing businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

How We Rank
Star rating 58
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 75
Verification 30

Rating breakdown

5
263
4
11
3
5
2
4
1
39

Common questions

Is the property pet-friendly?
Yes. Pet park on-site. One-time fee $400 per pet; $20/month per pet rent.
Who should I contact when leasing?
Leasing staff Michael and Rey are specifically praised by recent residents for responsiveness and helpfulness.
How quickly does maintenance respond to requests?
Most residents report repairs are handled quickly and efficiently. However, longer projects (e.g., one elevator has been down over a month with no repair date given) may see delays.
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Staff go out of their way to help with move-in and day-to-day questions, and the property itself is clean with solid amenities like a fitness center and pool. However, some residents report serious problems: a garage door repair ignored for weeks despite multiple follow-ups, car break-ins, cockroaches, and little enforcement of quiet hours, leaving management's responsiveness feeling inconsistent.

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Last updated 2026-07-23