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The Kincaid at Legacy

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 164 Google reviews · How we rank ›

4.2(164) 70 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Kincaid at Legacy
Service
Luxury High-Rise Living
Reviews
164

What recent reviews say

Long-term residents praise the building's finish, views, and the care staff like John and Tyler bring to daily interactions. Maintenance crews are often quick, and the community feels secure and peaceful.

However, some renters report months-long waits for repairs, repeated service failures, and management that goes silent when problems arise. Elevator downtime and pest control lapses are cited. The experience seems to hinge on which staff member handles your request and whether you stay aligned with management's expectations.

Praised for
  • responsive staff and management
  • clean, well-maintained common areas
  • quick maintenance response
  • modern apartments and amenities
  • quiet community, friendly neighbors
Watch-outs
  • elevator maintenance failures lasting months
  • poor follow-up on maintenance requests
  • inconsistent staff professionalism
  • pest control issues
  • unresponsive communication with departing residents
responsive-managementwell-maintainedclean-groundspest-issuesslow-repairsgood-amenitiesfriendly-staffquiet-community
Best for: Working professionals seeking luxury high-rise living with concierge service in North Dallas.
Think twice if: Maintenance response times vary widely; past tenants report months-long delays on repair follow-ups and elevator reliability issues.

Strengths

  • High-quality finishes and views
  • Named staff known for attentiveness (John, Tyler)
  • Ample free guest parking
  • Sound-dampened units
  • 24-hour security

Worth knowing

  • John and Tyler named as attentive community/leasing staff
  • Maintenance crew praised for responsiveness but hampered by management follow-up failures
  • Elevator system frequently offline (multiple units down for months at a time)
  • Cockroach complaints on 7th floor lounge
  • Penthouse units feature Thermador appliances and butler's pantries
  • Three-elevator system (two passenger, one service)

What reviews say by service

Luxury High-Rise Living
Beautiful finishes and amenities, but maintenance follow-up and elevator reliability are inconsistent for a luxury property.

How it compares

  • Rated 4.2 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

How We Rank
Star rating 45
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
12
3
4
2
2
1
25

Common questions

Is parking included?
Yes. Reviewers mention ample free guest parking at the building.
How quickly does maintenance respond?
First visits are often quick, but follow-up on unresolved issues can take months, requiring multiple requests to complete repairs.
Can I see friends easily in the evening?
Reviewers note good security coming in and out of the building at all hours and ample free guest parking.
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Last updated 2026-07-23