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The Grand at Legacy West

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 255 Google reviews · How we rank ›

4.3(255) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Corporate & Furnished Housing
The Grand at Legacy West
Service
Corporate & Furnished Housing
Reviews
255

What recent reviews say

Most residents praise the location, amenities, and carefully maintained grounds. Named staff members (Erin, Liz, Kyle, Kal, Dwayne, Lismar) regularly get credit for going above and beyond. But two recurring problems undercut the experience: front desk staff who ignore or dismiss prospective and current residents, and a pattern of maintenance responsiveness that has slowed over time. Broken security doors, chronic elevator outages, and unexplained middle-of-the-night fire alarms created frustration for tenants staying long-term.

For those who connect with staff, The Grand delivers on its promise of upscale apartment living in a walkable, safe neighborhood. For others, inconsistent professionalism at the desk and maintenance gaps suggest the operation struggles to match its premium pricing with consistent service. Newer residents and those with good staff connections tend to renew; longer-term residents report deterioration.

Praised for
  • welcoming, attentive staff (when engaged)
  • clean, well-maintained grounds and units
  • excellent location and walkability
  • quality amenities (pools, fitness, rooftop lounge, pet park)
  • responsive management and maintenance (variable pace)
Watch-outs
  • inconsistent front desk professionalism
  • slow or delayed maintenance response over time
  • deteriorating building maintenance (broken security doors, elevator outages)
  • late-night fire alarms without explanation
  • disorganized leasing office administration
responsive-managementwell-maintainedclean-groundsgood-amenitiesfriendly-staffquiet-communitygreat-locationslow-repairspoor-communication
Best for: Relocating professionals seeking luxury finishes, walkable dining and shopping, and active amenities.
Think twice if: Front desk service is unpredictable, and maintenance response times have been slower for long-term residents. Verify building systems (elevators, security) before committing to a longer lease.

Strengths

  • Prime Legacy West location with walkable shopping and dining
  • Quality modern amenities: resort pools with cabanas, wellness studios, rooftop lounge, pet spa
  • Attentive leasing and management staff when engaged
  • Clean, well-designed units and grounds

Worth knowing

  • Named staff praised include Erin, Liz, Kyle, Kal, Dwayne (maintenance), and Lismar in leasing
  • Maintenance issues cited: broken security key-fob scanners, chronic elevator outages, unexplained middle-of-the-night fire alarms
  • One resident requested and received renewal maintenance (caulking, drain, air filter) after 2+ years
  • Resident lounge hosts activities for community building
  • Ground-floor convenience store on property

What reviews say by service

Corporate & Furnished Housing
High-end finishes and professional amenities suit corporate relocations, but service inconsistency and building maintenance gaps may frustrate longer stays.

How it compares

  • Rated 4.3 against a 4.07 average across the 79 corporate & furnished housing businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How we scored this

How We Rank
Star rating 52
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
182
4
27
3
9
2
4
1
33

Common questions

What are the starting rents?
Studio apartments start at $1310/month; one-bedrooms from $1435–$2031; two-bedrooms from $2447–$2861. Some larger units require calling for pricing.
Is this pet-friendly?
Yes. The business states they have a dog park, pet spa, and no breed restrictions. However, confirm any size or weight limits when inquiring.
What amenities are included?
Resort pools with cabanas, beer garden, health club, yoga lawn with classes, dog park and pet spa, bike storage, rooftop lounge, EV charging, and online rent payment.
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Last updated 2026-07-23