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Springs at McKinney

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 104 Google reviews · How we rank ›

4.1(104) 67 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlyStudent HousingPet-Friendly CommunitiesCorporate & Furnished Housing
Springs at McKinney
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Student Housing
Reviews
104

What recent reviews say

Springs at McKinney divides sharply: residents praise the maintenance crew (Dante, Linda) and leasing staff (Autumn, Francesca) for being responsive and caring, plus amenities like the dog park and fitness center keep people engaged. Many note the complex looks well-kept and feels safe.

But persistent complaints about unsupervised children screaming throughout the day, management's dismissive handling of those concerns, and aggressive towing policies that lack clear signage cost the community trust. Early lease terminations, security deposit disputes, and frustration with inconsistent rule enforcement crop up repeatedly across reviews spanning months.

Praised for
  • friendly and responsive leasing staff
  • quick and professional maintenance team
  • clean grounds and well-maintained amenities
  • welcoming community atmosphere
Watch-outs
  • noisy children and inadequate noise enforcement
  • poor management response to complaints
  • aggressive towing with unclear signage
  • inconsistent lease enforcement and communication
responsive-managementwell-maintainedclean-groundsnoisy-neighborsfriendly-staffslow-repairspoor-communication
Best for: Pet owners and those who value leasing staff responsiveness and property maintenance.
Think twice if: Noise-sensitive renters or those needing a quiet complex; towing enforcement appears aggressive relative to signage clarity, and management has been slow to address noise complaints.

Strengths

  • attentive maintenance and leasing staff by name
  • well-maintained grounds and amenities
  • pet-friendly community with dog park and pet spa
  • strong sense of community for families and pet owners

Worth knowing

  • Maintenance team members Dante and Linda praised for quick response
  • Leasing staff Autumn and Francesca named repeatedly as friendly and helpful
  • Dog park and pet spa available; WiFi included in lifestyle fee
  • Unsupervised children reported screaming multiple times daily; management did not enforce quiet enjoyment
  • Towing partner DFW Towing; towtruck fees charged $320-$350 for unauthorized parking; residents report inadequate signage for visitor parking rules
  • AC maintenance once took 2-3 weeks due to undertrained staff initially misdiagnosing the issue
  • Security deposits not fully refunded; residents report deductions for pet-related concerns applied inconsistently

What reviews say by service

Pet-Friendly Communities
Dog park and pet spa praised as clean and social; residents made friends through pet amenities.
Pet-Friendly Communities
Pet policy enforcement inconsistent; residents harassed mid-lease for dog feces despite proactive cleanup.
Corporate & Furnished Housing
WiFi included in lifestyle fee; worked reliably for remote workers with only brief outages.
Student Housing
Community feels safe and welcoming; though noise from neighboring families became a barrier for students/young families needing quiet for sleep and work.

How it compares

  • Rated 4.1 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

How we scored this

How We Rank
Star rating 39
Review volume 88
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
73
4
8
3
1
2
5
1
17

Common questions

Is WiFi included?
Yes, WiFi is included in the lifestyle fee; reviewers report it was reliable for remote work.
Does the complex have a dog park?
Yes, Springs has a dog park and pet spa. Reviewers call it clean and social.
What happens if a visitor parks in the wrong spot?
The complex partners with DFW Towing; residents report cars are towed nightly for unauthorized parking with fees of $320-$350. Signage for visitor parking rules is reportedly unclear.
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Moving here puts you in touch with staff who listen and follow through. Pamela, Serena, Pam, and Priscilla are named consistently for responsiveness and going beyond standard service during tours and lease signing. Maintenance staff respond quickly to repair requests and leave work areas clean. The complex itself feels safe and quiet. One resident noted their actual rent landed $40 above what they were quoted at renewal, suggesting to get numbers in writing. Most residents report exceptional experiences across their stays, with several noting multi-year tenancy and friend referrals.

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Soho Parkway Apartments
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Staff quality splits sharply at Soho Parkway: residents praise Irene, Annie, and Toni for going above and beyond during leasing and for organizing community events, and the property's pool, dog park, and location near McKinney drew consistent compliments. But maintenance backlog, undisclosed fees, and cleanliness issues dominate negative reviews. Residents report waits of months for repairs, advertised rents that jump $300-400 with backend charges, persistent bugs and animal waste, and overflowing trash. Parking after 8pm becomes a scramble. While some tenants credit recent management changes with improvement, others flag communication gaps and moved to collection over undisclosed move-out damage fees. The divide correlates with tenure: newer residents report smooth onboarding and leasing staff engagement, while longer-term residents expose maintenance fatigue and deteriorating unit conditions. One reviewer spent 10 months waiting for a fridge replacement and dealt with freezer malfunction despite repeated requests. Maintenance staff themselves earned praise when work was done fast, but consistency remains the core problem.

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Last updated 2026-07-23