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Preston Heights Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 90 Google reviews · How we rank ›

4.2(90) 68 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
Preston Heights Apartments
Service
Luxury High-Rise Living
Reviews
90

What recent reviews say

Preston Heights delivers strong service from the leasing and maintenance teams, with most residents praising quick turnarounds on applications, friendly staff by name (Cheryl, Sydney, Shannon), and a quiet, clean property. However, a consistent minority reports that luxury branding does not match aging infrastructure, unresolved pest issues despite included pest control, poor communication when complaints arise, and aggressive deposit refund deductions. The complex works well for those who prioritize staff attentiveness and location; it frustrates those expecting the luxury experience the marketing promises.

Praised for
  • fast application process
  • friendly and responsive staff
  • clean and quiet community
  • quick maintenance response
  • well-maintained grounds
Watch-outs
  • pest control ineffective
  • unresponsive to complaints
  • excessive deposit deductions
  • outdated units despite luxury claim
  • high rent relative to condition
responsive-managementwell-maintainedclean-groundsquiet-communityfriendly-staffoutdated-units
Best for: Professionals valuing quick move-in, responsive management, and peaceful surroundings over cutting-edge finishes.
Think twice if: Expect older finishes and infrastructure; pest control and unresolved complaints have frustrated past residents. Deposit deductions are reportedly strict.

Strengths

  • fast application and lease approval
  • named leasing agents known for patience and follow-up
  • quick maintenance response times
  • quiet, clean community

Worth knowing

  • Leasing agents named Cheryl, Sydney, and Shannon praised for knowledge and follow-up
  • Application and lease approval completed within 48 hours in recent example
  • Maintenance staff described as responsive and thorough
  • Gym described as small with old equipment
  • Washer/dryer hookup located in garage
  • Reported issues: roaches, water leaks, mildew in vents, poor window seals
  • Deposit deductions cited as excessive, including charges for water spots

What reviews say by service

Luxury High-Rise Living
Strong leasing experience and staff responsiveness; aging finishes and infrastructure undercut luxury positioning.

How it compares

  • Rated 4.2 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 31% of the businesses in this directory.

How we scored this

How We Rank
Star rating 44
Review volume 85
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
65
4
5
3
3
2
4
1
13

Common questions

How long does the application and lease process take?
Leasing turnaround is fast: one recent client was approved and ready to move within 48 hours of application. This contrasts industry norms of 1-3 weeks.
What maintenance issues have reviewers reported?
Past residents cited roaches, water leaks, mildew in vents, poor window seals, and ineffective pest control despite inclusion in rent. Current residents report quick response times.
Are there any concerns about move-out costs?
Yes. Multiple reviewers report strict and excessive deposit deductions, including charges for water spots on mirrors and other minor issues. Request a detailed walkthrough before move-out.

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The Vincent presents a sharp divide between its architectural appeal and resident experience. Reviewers consistently praise the physical units-quartz countertops, stainless steel finishes, floor plans-and specific maintenance staff like Jonathan and Yonatan for rapid, professional repairs. However, this quality masks serious operational failures. The leasing office fails at basic communication: phone calls go unanswered for weeks, promised callbacks vanish, and application processing sits idle for days. This dysfunction extends to property management. Residents report A/C outages lasting months despite repeated requests, overflowing trash bins, unmaintained pools, and slow handling of move-in defects. A system outage forced staff to rely on pen and paper, compounding chaos. Understaffing is acknowledged but unresolved; two office employees cannot manage the workload. The result is a pattern of promises broken after deposits are taken. Multiple residents describe being told units were immediately available, then facing multi-week delays. Others describe paying thousands in hotel bills or tolls while disputes dragged on. One resident waited seven years for an A/C repair until a service manager (Mr. Greg) finally intervened. The regional manager reportedly processes refunds when complaints escalate, suggesting a symptom-treatment rather than systemic fix. The complex attracts residents wanting affordable luxury but delivers unreliability that costs renters money and peace of mind.

Luxury High-Rise Living

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Last updated 2026-07-23