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Post Oak Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 153 Google reviews · How we rank ›

3.5(153) 59 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlyStudent HousingPet-Friendly Communities
Post Oak Apartments
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Student Housing
Reviews
153

What recent reviews say

Post Oak's leasing office earns consistent praise for professionalism and responsiveness, particularly from Nancy and Seylyn, who streamline the move-in process and answer calls promptly. Units themselves are spacious and clean on turnover, and the location works well for those wanting access to central McKinney services.

That positive experience ends at the office door. Residents describe a property where hallways, elevators, and grounds go weeks without cleaning, pest control is ineffective, and maintenance staff (particularly Jorge versus Tyrone) respond inconsistently to emergencies. Crime incidents, including shootings, gang activity, and drug use in common areas, occur frequently enough that tenants report feeling unsafe in their own parking lots after dark.

Recent shift: Sharp deterioration over the past year. Five-star reviews from 10 months to a year ago consistently praised cleanliness, Nancy, and the property condition. Recent one-star reviews (past 3 months) describe the complex as now "disgusting," "trashy," "unsafe," and "hazard." A long-time resident explicitly states the property has gone from acceptable to unlivable since the first 2-3 years of operation.

Praised for
  • responsive management and leasing staff (Nancy, Seylyn)
  • spacious units and pleasant appearance
  • convenient central location
  • good amenities (pool, gym, business center)
Watch-outs
  • severe neglect of grounds, hallways, elevators
  • persistent pest infestation and sanitation failures
  • inadequate and inconsistent maintenance response
  • high crime and safety concerns
  • poor enforcement of community standards
friendly-staffpoor-maintenanceclean-groundspest-issuesslow-repairsnoisy-neighbors
Best for: new residents seeking fast, stress-free leasing and move-in support from experienced staff.
Think twice if: safety, pest control, and grounds maintenance are priorities; recent reviews detail ongoing crime, infestation, and neglected common areas.

Strengths

  • responsive leasing office (Nancy, Seylyn)
  • spacious floor plans
  • central McKinney location
  • pool and gym included

Worth knowing

  • Nancy (Manager) and Seylyn (Assistant Manager) praised for responsiveness and professionalism
  • Jorge (Maintenance Technician) noted for reliable emergency response; Tyrone reported as unavailable and entering units without work orders
  • Pool turned green for 2-3 days with swimmers present; gym used as unsupervised youth space with broken equipment and sanitation issues
  • Dumpster and hallways described as dirty for extended periods; water bug and roach infestation widespread
  • Office hours inconsistent: website lists Mon-Fri 8:30-5:30pm and Sat 10:00-4:00pm but reported as closed for hours during business day and unreachable on Saturdays
  • Rent payment restricted to app only with ~$10 fee; no alternative payment methods accepted
  • Recent crime incidents include multiple shootings with forensic units on scene in past 4 months
  • One resident reported ongoing oil spill from neighbor onto balcony since May 2025 with unresolved complaint to both management and city

What reviews say by service

Luxury High-Rise Living
Units described as spacious and well-maintained initially, but common areas deteriorated; not aligned with luxury service standards given safety and maintenance failures.
Affordable & Budget-Friendly
Reasonable rent pricing noted in one review, but app-only payment with $10 fee and insufficient maintenance reduce perceived value.
Pet-Friendly Communities
No clear evidence in reviews about pet policies or pet-specific amenities.
Student Housing
Young residents present and mentioned (gang-affiliated teens, youth misusing gym and common areas), but no explicit student housing marketing or amenities evident in reviews.

How it compares

  • Rated 3.5 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How we scored this

How We Rank
Star rating 5
Review volume 95
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
82
4
12
3
8
2
7
1
44

Common questions

What amenities are included?
Pool, gym, business center, computer lab, workout room, and laundry facilities. However, recent reviews note the gym has broken equipment and is unsupervised, and the pool once went untreated for 2-3 days.
How do I pay rent?
Rent must be paid through an app only, which charges approximately $10 per transaction. The complex does not accept other payment methods.
What are the office hours?
The website lists Mon-Fri 8:30-5:30pm and Sat 10:00-4:00pm, but recent residents report the office is frequently closed during business hours for meetings and training, and may not open on Saturdays without notice.
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Last updated 2026-07-23