Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.
Staff like Mari, Nabaa, Nicole, and Collin turn the leasing and move-in process into a positive experience, with reviewers consistently noting personal attention and professionalism. The property itself earns praise for cleanliness, maintenance, location in Craig Ranch, and a mix of amenities from the pool to the fitness center, making it feel like a functioning community rather than just a place to rent.
Last verified 2026-08-22
As listed on Google.
As published by the business on its own website; not independently verified.
Palladium Craig Ranch is a new student and luxury apartment complex opening in McKinney in Summer 2027. Review evidence is limited. Their website lists resort amenities including a pool, fitness center, yoga room, dog park, dog spa, and coworking pods.
Leasing staff like Jacqueline and Valentina earn consistent praise for helpfulness during tours and renewals, and some residents highlight well-maintained units and strong amenities. However, a sharp divide emerges post-lease: management fails to handle maintenance requests, billing disputes, and move-in condition issues, with many complaining that tickets get closed unresolved and communication drops off entirely. Several current and former residents report roach infestations, faulty AC, dirty units on arrival, and warped cabinets that management refuses to fix under warranty claims. The leasing office is frequently criticized for delays, missing errors in contracts for weeks, and requiring in-person visits to resolve simple problems. One resident of four years watched conditions deteriorate after RPM management took over.
Since BH Management took over, this 3-year-old community has deteriorated sharply. Residents praise individual leasing staff like MaTyia, Kaili, Denayah, and Julissa, and maintenance technicians including Sergio and Siuyes Yipez for their friendliness and efficiency. However, systemic problems now dominate the experience. Rats and roaches appear throughout units and hallways; dog waste covers common areas daily; pools remain constantly closed; and break-ins, vehicle vandalism, and shootings have created serious safety concerns. Move-in apartments arrive filthy, not cleaned or inspected. Promised parking and bulk internet charges of $75 monthly are now mandatory, and management ignores repair requests for weeks or marks them resolved without completing work. Multiple residents have filed city complaints; one escalated to an attorney. The property costs more than nearby complexes yet delivers far less, and rent increases continue despite deteriorating conditions.
Last updated 2026-08-22