Teneshia, Jacqueline, Valentina, and Sally consistently earn praise for going above and beyond during tours and move-in. Reviewers highlight feeling welcomed, heard, and never rushed. The complex itself impresses with beautiful units and amenities.
One resident faced a frustrating move-in with an apartment not cleaned as promised, but managers Sally, Jacqueline, and Community Manager Alex stepped in to listen and resolve. Most experiences skip these friction points entirely, making the staff the primary draw here.
Tenants consistently praise MAA Times Square for its clean grounds, quiet atmosphere, and friendly staff who respond quickly to needs. Office team members like Nabaa and maintenance workers earn specific mention for making residents feel valued and getting work done efficiently and politely.
Staff members like Kaili, Julissa, Grace, Ruby, Sergio, and Siuyes consistently earn praise for their friendliness and responsiveness. The complex offers extensive amenities: five pools, dog parks, putting green, volleyball and tennis courts, wellness studios, and a community garden. However, maintenance responsiveness is unreliable. Multiple residents report requests ignored for weeks or months, with mold, water leaks, and pest issues left unresolved. Dog waste throughout the complex, rat infestations, roach entry, and tobacco odor in "smoke-free" units frustrate long-term residents. Management communication often goes unanswered despite repeated follow-ups.
Alma Hub 121 draws strong praise for its leasing and maintenance staff, who residents and corporate partners consistently describe as responsive and professional. The community offers events, food options, and a welcoming atmosphere that appeal to both individuals and corporate relocations. However, longer-term residents flag real gaps: the parking garage has blind corners, poor lighting, and speeding hazards; the leasing office doesn't reliably honor posted hours or respond to texts; and management has introduced new charges (visitor parking, keypad batteries) that weren't mentioned upfront. Day-to-day living works, but surprises and safety concerns persist.
Last updated 2026-07-23