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El Lago Apartments

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 226 Google reviews · How we rank ›

3.4(226) 59 composite score See reviews on Google ✓ Google-verified
Student HousingLuxury High-Rise LivingCorporate & Furnished HousingPet-Friendly CommunitiesAffordable & Budget-Friendly
El Lago Apartments
Location
McKinney
Services
Student Housing, Luxury High-Rise Living, Corporate & Furnished Housing
Reviews
226
Ranking
#45 in Student Housing
Best for
Tenants who prioritize quiet surroundings, quick maintenance response, and pet-friendly policies.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

What we found

Split reviews reflect two very different El Lago experiences. Half the residents praise responsive maintenance (Franco's one-minute repair, same-day service calls), quiet surroundings, and staff like M'Leya and Melissa who go above and beyond. The other half report aging units with mold and plumbing issues, repeated maintenance failures that show as completed when unfinished, payment posting errors that incur late fees, and office staff conflicts. Pet policies are flexible, but dog waste cleanup remains inconsistent.

Praised for
  • quick, responsive maintenance
  • friendly staff and management
  • quiet community
  • good amenities (dog park, courts, pool)
  • reasonable pet policies
Watch-outs
  • inconsistent, inaccurate record-keeping
  • maintenance requests marked complete but unfinished
  • poor unit condition (old, mold, broken plumbing)
  • lack of communication and accountability
  • unprofessional office staff interactions
responsive-managementwell-maintainedquiet-communitygood-amenitiesfriendly-staffpoor-maintenanceslow-repairspoor-communication
Best for: Tenants who prioritize quiet surroundings, quick maintenance response, and pet-friendly policies.
Think twice if: Unit condition and aging infrastructure are serious concerns; records management and follow-through on maintenance have provoked complaints and trust issues.

What's working here

  • responsive maintenance and staff in peak reviews
  • good amenities (pool, gym, courts, dog park)
  • quiet layout with low foot traffic
  • pet-friendly and flexible policies

Read this before you tour

  • Franco (maintenance staff) completed door handle repair same-day on Saturday
  • M'Leya and Melissa named as standout staff
  • Maintenance requests documented as completed despite work not done
  • Payment processing delays (Friday postings show on Monday ledger) caused late fees
  • Mold under air conditioning units
  • Plumbing described as fragile
  • Dog waste cleanup inconsistent despite multiple stations and signs

What residents say

Student Housing
Quiet units with good insulation appeal to students; online application process works remotely.
Pet-Friendly Communities
Flexible pet policies, dog park, and multiple waste stations praised; inconsistent enforcement of cleanup rules noted.
Luxury High-Rise Living
Secondary deadbolts and security layout boost safety perception; unit age and mold issues contradict luxury positioning.
Corporate & Furnished Housing
Updated appliances in some units; inconsistent record-keeping and accountability raise concerns for corporate renters.
Affordable & Budget-Friendly
Residents describe it as reasonably priced for McKinney location near 75 and 121; aging infrastructure suggests value perception varies.

Side by side with nearby options

  • Rated 3.4 against a 4.06 average across the 49 student housing businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

Why this score

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
114
4
18
3
15
2
11
1
68

Contact the property

Address
3400 Craig Dr, McKinney, TX 75070
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
09:00-17:00
Sunday
12:00-17:00

As listed on Google.

In their own words

Services listed
One, two, and three-bedroom apartmentsGranite countertopsBrushed nickel fixturesPlank flooringBalcony or patio with storageSwimming pool and spaFitness centerIndoor basketball court

As published by the business on its own website; not independently verified.

Questions we get asked

What is the application process like remotely?
Online evaluation and application is available; some residents report long delays in photo delivery and approval communication.
How fast does maintenance respond?
Peak service includes same-day response (repairs within 2 hours of requests). Some residents report requests marked complete without work finished.
Are pets really allowed?
Yes, pets are welcome with flexible policies; assistance animals are recognized. Dog park available. Multiple waste stations on site, though cleanup remains inconsistent.

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Last updated 2026-08-22