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Cendana Craig Ranch Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 100 Google reviews · How we rank ›

4.6(100) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingAffordable & Budget-FriendlyStudent HousingPet-Friendly CommunitiesCorporate & Furnished Housing
Cendana Craig Ranch Apartments
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Student Housing
Reviews
100

What recent reviews say

Most residents praise the leasing team (especially Hannah and Alyssa) and extensive amenities like the rooftop pool, movie theater, and fitness center. Several mention quick maintenance response and a clean, quiet environment.

However, a significant minority report thin walls, frequent fire alarm issues, and poor management response to problems. Billing mistakes, unclear fees, and complaints about guest parking and package delivery complicate the picture. Construction quality concerns also surface in multiple reviews.

Praised for
  • responsive leasing staff (Hannah, Alyssa)
  • strong amenities (rooftop pool, movie theater, fitness center)
  • quick maintenance response
  • clean and quiet units for many residents
  • walkable location to shops and restaurants
Watch-outs
  • thin walls and noise from neighbors
  • building construction quality issues
  • fire alarms malfunction frequently
  • billing errors and unclear fees
  • unresponsive management to complaints
  • package delivery and guest parking inconvenience
friendly-staffgood-amenitiesthin-wallspoor-maintenancepoor-communicationhidden-feesquiet-communitygreat-location
Best for: Renters seeking modern amenities and professional leasing support in a walkable McKinney neighborhood.
Think twice if: Noise-sensitive tenants and those sensitive to billing issues should research recent management responsiveness before committing.

Strengths

  • welcoming leasing staff with strong communication
  • comprehensive amenities including rooftop pool and movie theater
  • convenient walkable location near shops and restaurants
  • responsive maintenance team

Worth knowing

  • Hannah and Alyssa named as exceptional leasing professionals by multiple residents
  • Victor and Devunte praised for rapid maintenance response (hours to minutes)
  • Rooftop pool and movie theater frequently highlighted as standout amenities
  • Fire alarm malfunctions noted in multiple complaints
  • Double-charging and unexplained fee additions mentioned in billing complaints
  • Units described as thin-walled with neighbor noise audible

What reviews say by service

Pet-Friendly Communities
Complimentary dog treats and dog park on-site mentioned positively in resident events
Corporate & Furnished Housing
Leasing team praised for flexibility and responsiveness in application and move-in process

How it compares

  • Rated 4.6 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

How We Rank
Star rating 66
Review volume 87
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
88
4
0
3
2
2
1
1
9

Common questions

What amenities does Cendana Craig Ranch offer?
Their website lists a rooftop pool and sundeck, fitness center, dog park, 24-hour package lockers with refrigerator, clubhouse with lounge areas, and movie theater.
What are the rental prices?
One bedroom runs $1,399/month, two bedroom $2,000/month, and three bedroom $3,004/month according to their website.
How responsive is the maintenance team?
Multiple recent reviews report maintenance requests handled within hours, sometimes minutes of request.
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Half the residents praise responsive maintenance and staff like Tucker, Haley, and Sarah for smooth leasing and quick repairs. The other half report chronic noise from thin walls, filthy hallways with pests, and aggressive parking enforcement that has cost some residents thousands in towing fees, with management slow or absent to resolve complaints. Sound insulation remains the core issue. Several residents describe losing sleep, friends moving out early, and one tenant fined $75 for noise they didn't cause. Cleanliness complaints mention crickets, dog waste, and vomit in common areas. A few reviews also cite discriminatory parking enforcement targeting immigrant residents.

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Staff members like Kaili, Julissa, Grace, Ruby, Sergio, and Siuyes consistently earn praise for their friendliness and responsiveness. The complex offers extensive amenities: five pools, dog parks, putting green, volleyball and tennis courts, wellness studios, and a community garden. However, maintenance responsiveness is unreliable. Multiple residents report requests ignored for weeks or months, with mold, water leaks, and pest issues left unresolved. Dog waste throughout the complex, rat infestations, roach entry, and tobacco odor in "smoke-free" units frustrate long-term residents. Management communication often goes unanswered despite repeated follow-ups.

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Last updated 2026-07-23