Ascend splits sharply: half the reviews praise specific staff members, especially Paige, and the amenities like the gym and pool. The other half report serious problems with rude management, roaches, cheap materials, and aggressive billing after move-out.
Quality depends heavily on which team member you meet. Maintenance staff like Kenneth earn consistent praise, and the fitness studio draws compliments. But residents cite damaged washers, falling cabinets, and complaints that go unanswered. The shift to Greystar management has made things worse, not better, for long-term residents.
Residents report strong leasing and maintenance experiences, with staff like Kimberly earning repeated praise for professionalism and care during move-in and repairs. However, some tenants cite pest problems, pool gate security gaps, and lack of after-hours emergency contact as ongoing frustrations that pushed them to avoid common areas.
Staff like Daniel and Levi earn consistent praise for guiding families through leasing and move-in with care; grounds and homes feel fresh and well kept when working. Yet recent reviews flag a pattern: HVAC units malfunction, maintenance drags on repairs, and the team resists emergency solutions like temporary cooling or hotel stays during Texas heat, leaving families frustrated despite paying premium rent.
Mill Stream draws loyalty from residents who praise leasing staff like Amari and Meghan for attentiveness and maintenance worker Basheer for quick repairs. The newer community offers desirable amenities and finishes. However, application processing stretches over weeks without updates, office communication is inconsistent, and residents report pest problems persist despite requests for preventative treatment. Management has been criticized for one-sided dispute resolution that ignored tenant concerns.
Last updated 2026-07-23