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The Sylvan at Painted Tree

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 133 Google reviews · How we rank ›

4.9(133) 85 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingAffordable & Budget-FriendlySenior / 55+ CommunitiesPet-Friendly Communities
The Sylvan at Painted Tree
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Senior / 55+ Communities
Reviews
133

What recent reviews say

Most residents consistently praise the spacious floor plans, resort-style amenities (two-story gym, resort pool, golf simulator), and leasing staff like Noreonna, Jasmine, and Tiffany, who go out of their way during tours and applications. Management responds quickly to most issues, and the community is clean and quiet.

One long-term resident detailed ongoing frustrations: leasing agent Jasmin's dismissive tone in repeated interactions, maintenance requests marked complete without being done (bird nest removal), and recurring appliance issues (dishwasher, washing machine) resolved slowly. The gap between exceptional first impressions and inconsistent follow-up care underscores a reliability issue worth knowing before signing a lease.

Praised for
  • responsive leasing and tour staff
  • high-quality amenities (pool, gym, co-working)
  • spacious, modern apartments
  • quick maintenance response
  • clean, well-maintained grounds
Watch-outs
  • inconsistent leasing office professionalism
  • slow or incomplete maintenance follow-up
  • maintenance communication gaps
responsive-managementwell-maintainedclean-groundsgood-amenitiesfriendly-staffslow-repairs
Best for: Young professionals and families seeking luxury apartments with premium amenities and strong first-contact service in McKinney.
Think twice if: Long-term residents should know: leasing office tone can shift after move-in, maintenance communication is inconsistent, and some requests may be marked complete without follow-up.

Strengths

  • exceptional tour and leasing staff (Noreonna, Jasmine, Tiffany praised by name)
  • resort-caliber amenities: two-story gym, large pool, golf simulator, movie theater
  • modern, spacious floor plans with quality finishes
  • responsive management for most resident requests

Worth knowing

  • Leasing staff Noreonna, Jasmine, Tiffany, and Meadow consistently praised for professionalism and patience during tours and applications
  • Two-story fitness center fully equipped
  • Golf simulator and movie theater on-site
  • Resident reported three dishwasher failures, washing machine cleaning issues, and maintenance request (bird nest removal) marked complete without completion
  • Leasing agent Jasmin documented as dismissive and condescending in payment disputes and policy conversations
  • Management resolved lobby music issue in office co-working area within an hour

What reviews say by service

Luxury High-Rise Living
Modern finishes, spacious layouts, and premium amenities (resort pool, two-story gym, golf simulator) consistently praised; concerns about maintenance reliability and leasing staff inconsistency after move-in.
Pet-Friendly Communities
Dog park available; no detailed reviews on dog-related experiences or policies found.

How it compares

  • Rated 4.9 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How we scored this

How We Rank
Star rating 84
Review volume 92
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
127
4
1
3
1
2
1
1
3

Common questions

What amenities are included?
Their website lists a resort-style pool, two-story fitness center, golf simulator, clubhouse, private offices, co-working spaces, dog park, movie theater, and package lockers.
What floor plans and prices are available?
One-bedroom units start at $1,599/month (985 sq ft), two-bedroom units at $1,899/month (1,149–1,219 sq ft). Three-bedroom units are also offered; exact pricing not stated on the website.
How responsive is management to maintenance and resident requests?
Most residents report quick responses to non-emergency issues (lobby noise resolved within an hour). One resident experienced delayed appliance repairs and maintenance requests marked complete without follow-up.

Similar apartment complexes nearby

Avendale at Painted Tree
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Avendale at Painted Tree

4.6(65)✓ Google-verified

Living at Avendale feels like belonging to a neighborhood rather than an apartment complex. Residents consistently praise the townhome-style privacy (your own yard, no one above you), the maintenance crew's speed, and above all the office team-Brenda, Ashley, Nikkia-who go far beyond typical leasing interactions to make people feel genuinely welcome. Parking is the most persistent pain point: no assigned spots means competing daily for spots, sometimes parking very far away, especially if your garage is too small to fit a car. Pest issues (ants, rodents, spiders) crop up regularly and residents say they end up treating their own homes. Maintenance handles urgent requests quickly but non-emergency work waits days or weeks, likely because the crew is stretched thin.

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Jefferson Verdant
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Jefferson Verdant

4.5(161)✓ Google-verified

Staff greet residents like family, leasing office answers promptly, and maintenance arrives fast. An active community events program (twice monthly, hosted by Apartment Life team led by Felicia and Chris) runs watch parties, games, and holiday celebrations in the clubhouse. Many reviewers mention being new to Texas or relocating from out of state and feeling welcomed here. The major caveat: poolside units cost more but suffer from weekend drinking, loud speakers, and management emails residents say go unheeded. Grounds and amenities draw regular praise-pool, outdoor BBQ, spacious yards, club spaces. One reviewer noted thin walls, which they attributed to RPM corporate construction. Another had an ant problem that the office resolved. The community feels designed for people building fresh starts, though enforcement on pool noise remains a weak spot.

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Gray Branch Apartments
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Gray Branch Apartments

4.8(212)✓ Google-verified

Reviewers consistently praise the leasing team, particularly Payden and Alyssa, for attentive service and a smooth move-in process handled online. Staff respond quickly to requests and maintenance issues. The grounds are well-maintained, quiet, and feature good amenities like a 24-hour gym and pool. One resident encountered significant problems: mold, wasps, roaches (resolved in 1.5 weeks), non-functioning key fobs, and theft during a 4-month stay. Another reported difficulty getting billing help after move-out. These issues aside, most residents report feeling welcome and satisfied with community safety and upkeep.

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Last updated 2026-07-23