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BRIO at Firewheel Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 648 Google reviews · How we rank ›

4.1(648) 69 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
BRIO at Firewheel Apartments
Service
Luxury High-Rise Living
Reviews
648

What recent reviews say

Strong leasing and maintenance personnel earn this complex consistent praise for genuine care and rapid response. Ray, Hailey, Kevin, Nick, Chelsea, and Juston are named repeatedly for going beyond policy, solving parking crises, swapping in temporary AC units, and working after hours. However, structural problems undermine that goodwill: residents report persistent water damage during rain, non-functional pools closed by Garland city inspectors, elevator odor, and holes compromising AC efficiency. Front-desk professionalism is uneven; one visitor felt turned away minutes before stated closing time. One reviewer flagged a serious incident (shooting in Building 2) and broken security locks. The property's reputation rests on staff resilience, not building condition.

Praised for
  • staff expertise and responsiveness
  • maintenance team professionalism and personal care
  • leasing staff knowledge and community focus
  • above-and-beyond problem-solving for residents
Watch-outs
  • water intrusion and AC failures
  • amenity closures (pools) and maintenance backlog
  • building deterioration and safety concerns
  • inconsistent front desk professionalism
  • repair quality and follow-through issues
responsive-managementfriendly-staffpoor-maintenancepest-issuesoutdated-units
Best for: Residents who value staff relationship and support more than physical property condition.
Think twice if: Structural issues (water damage, failed AC, closed pools) make this risky for renters needing a well-maintained building.

Strengths

  • Staff known by name for personal problem-solving
  • Maintenance crew available after hours
  • Positioned in Firewheel entertainment district

Worth knowing

  • Kevin Watkins and Nick deliver same-day maintenance and work efficiently on repairs
  • Juston (maintenance) responds after-hours and on weekends
  • Hailey and Ray (leasing) coordinate parking solutions for residents with vehicle issues
  • Service Manager Kevin provides temporary AC units during repair waits
  • Both pools remain closed due to Garland city inspection failures
  • Water intrusion during rain is persistent; new doors installed but flooding continues
  • Reviewer noted broken security locks on side doors, shooting incident in Building 2

What reviews say by service

Luxury High-Rise Living
Staff responsiveness and personal care praised consistently; physical property condition (leaks, AC, closed pools, security) undermines luxury positioning.

How it compares

  • Rated 4.1 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Rank
Star rating 40
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
464
4
32
3
19
2
18
1
115

Common questions

Are the pools open?
No. Both pools remain closed due to failed Garland city inspections as of the most recent updates.
How quickly does maintenance respond?
Same-day response is common; the team also responds after-hours and on weekends for urgent issues like lockouts.
What amenities are included?
Their website lists in-unit laundry, fitness studio, virtual/wellness studio, grilling station, business center, and courtyard. The pools are listed but currently closed.
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Last updated 2026-07-23