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The Gio Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 951 Google reviews · How we rank ›

3.3(951) 59 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Gio Apartments
Service
Luxury High-Rise Living
Reviews
951

What recent reviews say

Management and maintenance teams earn genuine appreciation when residents connect with them, particularly staff members like Saman, Seewan, and Jay who handle leasing and repairs with care and speed. However, inconsistent service, mold and roach complaints, communication breakdowns in the leasing office, and amenities frequently offline undermine the strong location and spacious floor plans. The property delivers for some and frustrates others.

Recent shift: A significant gap between high-quality staff interactions and systemic issues; the most damaging recent complaints (mold, roaches, leasing chaos, unresponsive management) overshadow positive individual staff performance in tone.

Praised for
  • responsive maintenance staff
  • friendly leasing team
  • good location
  • spacious units
  • clean community
Watch-outs
  • mold and pest issues
  • slow maintenance response
  • unorganized leasing staff
  • poor phone availability
  • amenities closed without notice
responsive-managementwell-maintainedpest-issuespoor-maintenanceslow-repairsfriendly-staffgood-amenities
Best for: Renters who prioritize location and modern finishes, comfortable with direct staff relationships.
Think twice if: Call ahead before visiting; leasing office communication and availability have drawn repeated complaints; verify pool/amenity status on your visit date.

Strengths

  • Highly responsive maintenance crew (Saman, Seewan)
  • Welcoming leasing staff (Jay)
  • Units with garages available
  • Convenient I-75 location near retail

Worth knowing

  • Maintenance staff members: Saman, Seewan (AC repairs, quick response)
  • Leasing staff: Jay, Trammell (application and tours)
  • Units available with attached garages marketed as mini townhouses
  • Resident complaints: mold in vents pre-occupancy, roaches after neighbor vacancy, pools shut down by city
  • Leasing issues: lost pet documentation across multiple staff, inconsistent quotes, unresponsive phone lines after move-in

What reviews say by service

Luxury High-Rise Living
Maintenance crew highly responsive; leasing office disorganized and hard to reach; mold and pest issues conflict with luxury positioning

How it compares

  • Rated 3.3 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
435
4
88
3
57
2
39
1
332

Common questions

Do units come with garages?
Some units feature attached garages; reviewers describe them as feeling like mini townhouses.
How long do maintenance requests take?
Responses vary widely. When residents reach the right staff member (like Saman or Seewan), work is completed quickly. Other requests have taken 2+ weeks or gone ignored.
Can I reach the leasing office by phone?
Reviewers report the office was responsive at first, then stopped answering calls. In-person visits may be needed; phone communication has been unreliable.
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Leasing staff like Darius and the maintenance team earn consistent praise, and the grounds are visibly maintained. However, the office is chronically unreachable, maintenance backlogs stretch from weeks to months, and residents report unaddressed pest infestations and HVAC failures creating uninhabitable conditions. Multiple residents describe calling weekly without answers, work orders cancelled or marked complete without completion, and aggressive fee collection. The complex feels beautiful on move-in but reveals systemic management gaps once repairs are needed. Long-term residents express frustration with repeated promises that go unfulfilled, particularly with AC and plumbing issues.

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Last updated 2026-07-23