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Avilla Northside

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 71 Google reviews · How we rank ›

4.0(71) 62 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlyPet-Friendly Communities
Avilla Northside
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Pet-Friendly Communities
Reviews
71

What recent reviews say

Strong individual service from leasing and maintenance staff draws praise, but systemic management failures frustrate residents. Billing errors recur monthly, maintenance work orders languish or close unfixed, pest control goes ignored, and gates malfunction for months. Landscaping and trash pickup regularly miss schedules. Fees stack up beyond advertised rent, and units arrive uncleaned. A few residents report quick service; many others describe chronic neglect that makes the space feel overpriced despite its aesthetic appeal.

Recent shift: Management shifted January 2024 (per one resident review a year ago), after which responsiveness dropped and maintenance issues accumulated. More recent reviews (2025) show the same billing and maintenance problems persisting under current management (Akeiwa noted as manager). One positive note: a 5-star review a month ago credits Akeiwa with "impressive progress," suggesting possible recent improvement, though concurrent 2-star reviews from the same month contradict this claim.

Praised for
  • Friendly, responsive front-desk staff (Melissa, Bri)
  • Nice outdoor spaces and grounds
  • Quick maintenance turnaround for some requests
  • Attractive unit and community design
Watch-outs
  • Management dysfunction: repeated billing errors, unanswered requests
  • Maintenance failures: ignored work orders, incomplete repairs (gates, leaks, walls, AC, washers)
  • Pest issues: ants, rats, no pest control action
  • Poor grounds upkeep and trash service failures
  • Hidden and rising fees; misleading rent pricing
  • Unresponsive communication; rudeness from some staff
  • Security breaches and unreliable gate systems
  • Dirty units at move-in; low-quality finishes
friendly-staffwell-maintainedpoor-maintenanceslow-repairsoverpriced-renthidden-feesclean-groundspest-issuespoor-communication
Best for: Renters prioritizing outdoor space and community aesthetics who can navigate billing and maintenance issues independently.
Think twice if: You need reliable maintenance response, consistent billing accuracy, or prompt grounds/pest control. Recurring failures in these areas are a serious pattern here.

Strengths

  • Casita-style units with private backyards
  • Personable leasing and front-desk team
  • Quiet, attractive community setting

Worth knowing

  • Melissa (front desk): consistently praised for move-in support
  • Bri and Kody (leasing): noted for patience and thorough explanations
  • Brad (maintenance): one resident praised quick turnaround
  • Gate key fob issue: 8 months unresolved; residents punching in codes
  • Billing: rent shown on website vs. actual after fees adds $5-$50 monthly charges per resident
  • Smart-home AC control: $50/month; app frequently nonfunctional
  • Trash pickup: $30/month paid amenity, frequently missed
  • Units on move-in: documented uncleaned with damaged fixtures (stained tubs, rusty toilets, broken screen doors)

What reviews say by service

Luxury High-Rise Living
Marketed as upscale but finishes are low-quality: stained bathtubs, rusty toilets, cheap fixtures at premium prices.
Pet-Friendly Communities
Pet-friendly design praised, but pest control failure (ants, rats) undermines safety and livability.
Affordable & Budget-Friendly
Advertised as budget alternative but heavy fee stacking ($75-$150+ monthly beyond base) makes final rent high; poor maintenance justifies complaints of waste.

How it compares

  • Rated 4 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

How we scored this

How We Rank
Star rating 34
Review volume 81
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
48
4
2
3
5
2
5
1
11

Common questions

What are all-in rent costs after fees?
Advertised rent ($2,100-$3,300 for units shown) does not include recurring charges: trash $30, smart-home AC $40-$50, bug spray $10, grill fees $5.50, plus rent increases of $75 at each lease renewal. Total monthly cost may be $150+ higher than advertised base.
How long do maintenance repairs typically take?
Varies widely. Some residents report quick turnaround from Brad and maintenance crew; others document months-long delays (gates 8 months, roof/ceiling leaks, AC units). Work orders frequently marked complete without completion.
Are units cleaned before move-in?
No. Recent residents report uncleaned units with damaged fixtures on arrival: stained bathtubs, rusty toilets, broken screen doors, and dishwashers with rust. Residents must pressure the office for cleaning and repairs.

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Stonegate has clean amenities on paper but severe, persistent pest and mold problems that management does not address promptly. One reviewer praised fast maintenance response, but most report months-long delays, thin walls that carry neighbor noise, and confrontational staff who dismiss complaints rather than solve them. The 3.5-star average masks a sharp split: 52% five-star praise for affordability and location clashes with 31% one/two-star warnings about habitability.

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Redbud Trail Apartments
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Maria and the leasing team stand out for fast, courteous apartment approvals and clear explanations in English or Spanish. However, long-term residents report years of deferred maintenance, pest issues, and lack of contract renewal communication before 2025 renovations-a pattern that left loyal tenants displaced.

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Last updated 2026-07-23