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Avilla Northside

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 71 Google reviews · How we rank ›

4.0(71) 62 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingCorporate & Furnished HousingTownhome & Garden-Style CommunitiesPet-Friendly CommunitiesAffordable & Budget-Friendly
Avilla Northside
Location
McKinney
Services
Luxury High-Rise Living, Corporate & Furnished Housing, Townhome & Garden-Style Communities
Reviews
71
Ranking
#86 in Luxury High-Rise Living
Best for
Renters prioritizing outdoor space and community aesthetics who can navigate billing and maintenance issues independently.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.

What we found

Strong individual service from leasing and maintenance staff draws praise, but systemic management failures frustrate residents. Billing errors recur monthly, maintenance work orders languish or close unfixed, pest control goes ignored, and gates malfunction for months. Landscaping and trash pickup regularly miss schedules. Fees stack up beyond advertised rent, and units arrive uncleaned. A few residents report quick service; many others describe chronic neglect that makes the space feel overpriced despite its aesthetic appeal.

Recent shift: Management shifted January 2024 (per one resident review a year ago), after which responsiveness dropped and maintenance issues accumulated. More recent reviews (2025) show the same billing and maintenance problems persisting under current management (Akeiwa noted as manager). One positive note: a 5-star review a month ago credits Akeiwa with "impressive progress," suggesting possible recent improvement, though concurrent 2-star reviews from the same month contradict this claim.

Praised for
  • Friendly, responsive front-desk staff (Melissa, Bri)
  • Nice outdoor spaces and grounds
  • Quick maintenance turnaround for some requests
  • Attractive unit and community design
Watch-outs
  • Management dysfunction: repeated billing errors, unanswered requests
  • Maintenance failures: ignored work orders, incomplete repairs (gates, leaks, walls, AC, washers)
  • Pest issues: ants, rats, no pest control action
  • Poor grounds upkeep and trash service failures
  • Hidden and rising fees; misleading rent pricing
  • Unresponsive communication; rudeness from some staff
  • Security breaches and unreliable gate systems
  • Dirty units at move-in; low-quality finishes
friendly-staffwell-maintainedpoor-maintenanceslow-repairsoverpriced-renthidden-feesclean-groundspest-issuespoor-communication
Best for: Renters prioritizing outdoor space and community aesthetics who can navigate billing and maintenance issues independently.
Think twice if: You need reliable maintenance response, consistent billing accuracy, or prompt grounds/pest control. Recurring failures in these areas are a serious pattern here.

What's working here

  • Casita-style units with private backyards
  • Personable leasing and front-desk team
  • Quiet, attractive community setting

Read this before you tour

  • Melissa (front desk): consistently praised for move-in support
  • Bri and Kody (leasing): noted for patience and thorough explanations
  • Brad (maintenance): one resident praised quick turnaround
  • Gate key fob issue: 8 months unresolved; residents punching in codes
  • Billing: rent shown on website vs. actual after fees adds $5-$50 monthly charges per resident
  • Smart-home AC control: $50/month; app frequently nonfunctional
  • Trash pickup: $30/month paid amenity, frequently missed
  • Units on move-in: documented uncleaned with damaged fixtures (stained tubs, rusty toilets, broken screen doors)

What residents say

Luxury High-Rise Living
Marketed as upscale but finishes are low-quality: stained bathtubs, rusty toilets, cheap fixtures at premium prices.
Pet-Friendly Communities
Pet-friendly design praised, but pest control failure (ants, rats) undermines safety and livability.
Affordable & Budget-Friendly
Advertised as budget alternative but heavy fee stacking ($75-$150+ monthly beyond base) makes final rent high; poor maintenance justifies complaints of waste.

Side by side with nearby options

  • Rated 4 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

Why this score

How We Rank
Star rating 34
Review volume 81
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

The numbers behind the score

5
48
4
2
3
5
2
5
1
11

Contact the property

Address
1212 Community Ave, McKinney, TX 75071

Last verified 2026-08-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 Bedroom Homes2 Bedroom Homes3 Bedroom HomesSwimming PoolPet-Friendly CommunitySmart Home TechnologyOn-Demand HousekeepingFlexible Rent Payment Plans

As published by the business on its own website; not independently verified.

Questions we get asked

What are all-in rent costs after fees?
Advertised rent ($2,100-$3,300 for units shown) does not include recurring charges: trash $30, smart-home AC $40-$50, bug spray $10, grill fees $5.50, plus rent increases of $75 at each lease renewal. Total monthly cost may be $150+ higher than advertised base.
How long do maintenance repairs typically take?
Varies widely. Some residents report quick turnaround from Brad and maintenance crew; others document months-long delays (gates 8 months, roof/ceiling leaks, AC units). Work orders frequently marked complete without completion.
Are units cleaned before move-in?
No. Recent residents report uncleaned units with damaged fixtures on arrival: stained bathtubs, rusty toilets, broken screen doors, and dishwashers with rust. Residents must pressure the office for cleaning and repairs.

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New management and staff like Cynthia, Tania, and Michelle receive consistent praise for attentiveness during leasing and move-in, and recent renovations draw positive notes. Yet severe pest control failures persist: residents report pervasive roaches in units and common areas despite repeated complaints, and older tenants describe untreated infestations lasting months. Security deposit returns take far longer than promised, phone lines route through a dysfunctional AI that drops calls, and maintenance communication is sporadic. The gap between positive early impressions and long-term resident frustration is stark. For those considering a move, the leasing team will make you feel heard, and the apartment finishes are attractive. But pest issues, deposit return reliability, and the difficulty of reaching management after move-in are genuine concerns supported by multiple residents across a span of months.

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Multiple residents report severe pest infestations, black mold in walls and air conditioning units, and chronic water damage. Management response is slow or nonexistent despite repeated requests, and the complex appears underfunded and understaffed. A few older reviews praise location and occasional quick maintenance, but recent complaints focus on health and safety issues that far outweigh those positives.

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Last updated 2026-08-22