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Windsor West Plano Apartments

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 278 Google reviews · How we rank ›

4.4(278) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Windsor West Plano Apartments
Location
Hunters Ridge, Plano
Service
Luxury High-Rise Living
Reviews
278
Ranking
#14 in Luxury High-Rise Living
Best for
prospective residents prioritizing the leasing experience and move-in tour quality

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

What we found

Strong leasing team experience masks serious resident frustrations. Tours with Patrick, Grace, Holly, and Loann consistently win praise for attentiveness and knowledge. However, once residents move in, problems emerge: automatic door locks causing lockouts with $75 fees, delayed maintenance responses, package theft, and pest issues. One resident described a chaotic move-in process and reported that management attitudes shift dramatically after signing a lease.

Hector and Lorenzo from maintenance earn repeated five-star mentions for quick AC and electrical fixes. Yet persistent complaints about slow repairs, staff unavailability, and lack of real solutions to foundational issues (pest entry points, door lock timing) suggest management struggles once residents are settled.

Praised for
  • leasing staff warmth and attentiveness
  • maintenance team responsiveness (Hector, Lorenzo)
  • thoughtful tour consultants (Patrick, Holly, Grace, Loann)
  • self-guided tour option
  • community amenities
Watch-outs
  • slow move-in process and key delays
  • package theft and package security
  • automatic front door lock sensitivity with high unlock fees
  • pest issues and inadequate pest response
  • poor management responsiveness after move-in
  • poor communication and staff availability
friendly-staffresponsive-managementpoor-maintenanceslow-repairspackage-theftpoor-communication
Best for: prospective residents prioritizing the leasing experience and move-in tour quality
Think twice if: residents concerned about post-move-in management responsiveness, security door lock fees, pest control, or staff availability

What's working here

  • attentive leasing consultants who take time during tours
  • responsive maintenance technicians
  • amenity-rich community layout
  • self-guided tour option

Read this before you tour

  • Hector (maintenance) praised for quick AC and electrical repairs
  • Patrick, Grace, Holly, Loann (leasing) noted for thorough, patient consultations
  • $75 automatic door unlock fee charged to residents
  • move-in delays reported (key delivery a week late, garage key disputes)
  • pest issues linked to concrete cracks and wall openings
  • package theft mentioned as recurring problem
  • their website claims #1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards (fifth consecutive year)

What residents say

Luxury High-Rise Living
tour experience and leasing staff praised; resident management and maintenance responsiveness flagged as major concerns after move-in

Side by side with nearby options

  • Rated 4.4 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

Why this score

How We Rank
Star rating 58
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

The numbers behind the score

5
231
4
4
3
2
2
4
1
37

Contact the property

Address
2100 Legacy Dr, Plano, TX 75023

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentstownhomesresort-style poolfitness centercoworking spaceresident clubroom
Published prices
1 Bedrooms
starting at $1,444*
2 Bedrooms
starting at $1,995*
3 Bedrooms
starting at $2,753*

Credentials claimed:#1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, #3 in the 2025 Division | ORA Power Rankings by J Turner Research

As published by the business on its own website; not independently verified.

Questions we get asked

Can I take a self-guided tour before meeting leasing staff?
Yes. Reviewers mention being able to take a self-guided tour, after which you can speak with leasing consultants like Holly to view specific units.
What should I know about the front door lock system?
The automatic front door lock is sensitive and locks within seconds. If locked out, residents are charged a $75 fee for staff to unlock. One resident requested the lock timing be adjusted but reported it had not been resolved after a month.
Are townhomes available and how are they priced?
Yes. The website lists 1, 2, and 3-bedroom townhomes available; starting prices are $1,444 (1BR), $1,995 (2BR), and $2,753 (3BR). Reviewers who toured townhomes with Patrick commented on their quality.

Similar apartment complexes nearby

Arise Craig Ranch Apartments
81

Arise Craig Ranch Apartments

4.5(451)✓ Google-verified

Life at Arise Craig Ranch centers on staff that consistently go the extra mile. Maintenance supervisor Valentin Amaya earns frequent praise for quick repairs and genuine care, while leasing team members including Fernanda, Jacqueline, and Angelica make the tour and move-in process welcoming. Apartments stay clean, pools are maintained daily, and most requests get resolved within hours. Two serious caveats emerge from longer-term residents: persistent clicking pipe noises that management calls "normal" but disrupt sleep and social comfort, and renewal practices where similar units rent cheaper to new tenants while existing residents face $500 transfer fees and no discount parity. The community appeals most to new movers and families drawn by the location, amenities (saltwater pool, dog park, fitness center), and staff warmth. Renewing residents encounter a jarring shift in tone and pricing leverage, which shapes the overall experience from "hassle-free" to something closer to "trapped."

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Cyan Craig Ranch Apartments
78

Cyan Craig Ranch Apartments

4.2(338)✓ Google-verifiedPublishes prices

Staff stand out for responsiveness and kindness; management, leasing, and maintenance teams routinely get named praise for handling move-ins, maintenance calls, and resident requests. Amenities like the pool and gym are cleaned daily, and the Craig Ranch location offers walkable access to shops and restaurants. Noise from neighbors remains the main friction point, though staff acknowledge the limits of enforcement in apartment living.

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The Tipton Group
51

The Tipton Group

2.3(89)✓ Google-verified

Tipton's record is deeply divided: 31% five-star reviews praise individual staff and smooth operations, but 66% one and two-star reviews detail prolonged maintenance failures, pest infestations, mold, and billing disputes across multiple properties. Some tenants wait weeks without hot water or leak repairs; others credit staff like Eduardo or Nanette with quick fixes, but these moments feel isolated against a backdrop of poor communication, inadequate inspections, and a pattern of shifting repair costs to residents. Management transitions appear to trigger friction, with new ownership blamed for ignoring inherited problems and aggressive fee collection. Where Tipton's team is praised, the praise centers on individual personalities rather than systemic reliability. The worst complaints come from San Antonio, Houston, and Tyler properties, where tenants describe conditions described as hazardous and unlivable.

Luxury High-Rise Living

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Last updated 2026-08-22