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Windsor West Plano Apartments

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 277 Google reviews · How we rank ›

4.4(277) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Windsor West Plano Apartments
Service
Luxury High-Rise Living
Reviews
277

What recent reviews say

Tours and first impressions shine thanks to knowledgeable staff like Patrick and Loann, who listen to what residents actually need. Maintenance staff, particularly Hector, respond quickly to AC and electrical issues. Once moved in, however, the community falters: automatic door locks trigger $75 lockout fees with hour-long waits, ants breach walls despite repeated requests, packages disappear, and management becomes hard to reach or unhelpful. The gap between pre-lease charm and resident reality is stark.

Staff turnover across departments leaves inconsistency. Move-in logistics are disorganized (missing inspection sheets, delayed garage keys). While the physical units are attractive, management's slow pace on security fixes and pest control undermines the luxury positioning, especially for families planning long-term stays.

Praised for
  • responsive maintenance staff (especially Hector)
  • attentive leasing consultants (Patrick, Loann)
  • beautiful, well-maintained community
  • self-guided tours available
Watch-outs
  • poor management responsiveness after move-in
  • package theft and security issues
  • pest problems and maintenance gaps
  • aggressive automatic door locks with high unlock fees
responsive-managementfriendly-staffwell-maintainedslow-repairspackage-theftpest-issuespoor-communication
Best for: prospective renters who prioritize a smooth touring experience and quick emergency maintenance response
Think twice if: you value responsive day-to-day management and pest prevention; package security and accessible staff matter to you

Strengths

  • attentive leasing consultants who listen to resident needs
  • quick AC and electrical maintenance response
  • resort-style amenities (pool, fitness center, coworking)
  • self-guided tour option

Worth knowing

  • Hector (maintenance team) praised for AC and electrical repairs, rapid response
  • Patrick (leasing) delivers consultative tours, asks thoughtful questions about lifestyle fit
  • Loann (leasing) receives consistent praise for friendly, thorough walkthroughs
  • automatic front door locks trigger $75 lockout fees with reported one-hour waits
  • pest issues (ants entering through wall cracks) persist despite multiple maintenance requests; management offers spraying only, not root-cause repair
  • move-in delays (garage key delayed one week, inspection sheets unavailable)
  • corporate hotline staff reported as unhelpful or rude

What reviews say by service

Luxury High-Rise Living
leasing consultants deliver premium customer service during tours, but post-move-in management lapses undermine the luxury promise

How it compares

  • Rated 4.4 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Rank
Star rating 58
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
231
4
4
3
2
2
4
1
36

Common questions

Can I take a self-guided tour?
Yes. Reviewers mention self-guided tours available; you can also request a guided tour with a leasing consultant.
What do I do if I get locked out?
The automatic door lock system charges a $75 fee for lockout assistance; response times have been reported as up to one hour.
Are townhomes available?
Yes. Their website lists townhomes alongside 1, 2, and 3-bedroom apartments, and reviewers have toured townhome units.
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Last updated 2026-07-23