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The Parc on Jackson

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 37 Google reviews · How we rank ›

4.3(37) 65 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Parc on Jackson
Location
Dallas Downtown Historic District, Dallas
Service
Luxury High-Rise Living
Reviews
37
Ranking
#121 in Luxury High-Rise Living
Best for
Young professionals moving to downtown Dallas who value new construction, walkable urban living, and a staff-driven community feel.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.

What we found

Most residents praise the leasing staff, particularly Michael, for thorough tours and smooth move-ins, and consistently note the building's cleanliness and caring maintenance team. The common areas shine, and security feels genuinely strong. However, communication breakdowns frustrate prospects: unanswered calls, emails ignored, and a website tour booking system that leaks personal information and triggers weeks of spam. One resident reported an uncleaned pool despite maintenance requests, elevator failures, and shared valet parking that feels chaotic and unsafe. Pricing also draws criticism as high for what the building delivers.

Early-stage growing pains appear real. Staff like Michael, Jessica, Devon, and Alberto earn consistent praise for genuine care, but the property's central operations and shared infrastructure need tightening.

Recent shift: Growing pains from newness appear to be stabilizing on staff and cleanliness fronts but communication and infrastructure issues persist. Most negative reviews cite operational gaps (phones, emails, data privacy) rather than declining quality.

Praised for
  • leasing staff professionalism and knowledge, particularly Michael
  • cleanliness and maintenance of common areas
  • safety and security
  • responsive maintenance team, especially Alberto Alvarado
  • welcoming staff culture and personal touches
Watch-outs
  • phone and email communication failures
  • poor data privacy on booking system leads to spam calls
  • pool maintenance neglected
  • elevator downtime
  • shared parking garage chaos and reckless valet drivers
  • overpriced relative to value and amenities
responsive-managementwell-maintainedclean-groundsfriendly-staffgreat-locationpoor-communicationslow-repairs
Best for: Young professionals moving to downtown Dallas who value new construction, walkable urban living, and a staff-driven community feel.
Think twice if: Call the leasing office directly rather than booking a tour online; expect phone and email delays; confirm pool and elevator status before committing.

What's working here

  • brand-new luxury finishes and amenities
  • strong leasing and maintenance staff with genuine care for residents
  • walkable downtown location near Dallas Farmers Market
  • prioritizes resident safety and security

Read this before you tour

  • Leasing agent Michael frequently mentioned for knowledge, organization, and patience across multiple tours and application processes
  • Property Manager Jessica and security officer Thailand noted for welcoming moves and genuine care
  • Maintenance Supervisor Alberto Alvarado praised for proactive repairs and quick response times
  • Pool reported uncleaned despite resident maintenance request with no follow-up notification
  • Elevator out of service for weeks during early occupancy
  • Website tour booking system shares personal information, triggering spam calls within hours to days
  • Shared valet parking garage with neighboring Statler building described as chaotic with reckless driving and wrong-way traffic

What residents say

Luxury High-Rise Living
New luxury finishes and amenities earn praise; staff dedication shines, but infrastructure gaps (pool neglect, elevator downtime, valet chaos) and communication failures undermine the luxury positioning.

Side by side with nearby options

  • Rated 4.3 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

What keeps coming up

leasing processengaging tourvaletsafe environmenttourssafe and comfortablepark viewsthorough tourcleanlinessto walk

Why this score

How We Rank
Star rating 47
Review volume 69
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

The numbers behind the score

5
29
4
1
3
1
2
0
1
6

Contact the property

Address
2013 Jackson St, Dallas, TX 75201
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerwelcomes_petshas_swimming_pool

Last verified 2026-08-22

When the office is open

Monday
09:00-19:00
Tuesday
09:00-19:00
Wednesday
09:00-19:00
Thursday
09:00-19:00
Friday
09:00-19:00
Saturday
10:00-17:00
Sunday
10:00-17:00

As listed on Google.

In their own words

Services listed
Luxury apartments

As published by the business on its own website; not independently verified.

Questions we get asked

Who is Michael and why is he mentioned so often?
Michael is the leasing consultant most residents encountered during tours and move-in. He is consistently praised for product knowledge, organization, patience, and transparency. Many reviewers specifically requested him or credited him with smooth transitions.
How fast do maintenance requests get handled?
Residents report quick, efficient response from the maintenance team led by Alberto Alvarado. One resident reported a maintenance request about the pool went unaddressed with no follow-up notification, suggesting inconsistency.
Should I book a tour on the website?
One resident reported that booking a tour through the website shares personal information and triggered 10-15 spam calls daily for weeks. The business advises calling the leasing office directly instead.

Similar apartment complexes nearby

The Statler Residences
74

The Statler Residences

4.4(324)✓ Google-verified

Tour experience at The Statler feels polished: leasing agent Tacoby and concierge staff leave visitors impressed, and the downtown historic building attracts serious interest. Living here reveals a different picture. Residents report water shutoffs, elevator breakdowns multiple times weekly, AC failures lasting days, and repair timelines that swing from days to over a month with no predictability. A resident's 13 water shutoffs and four months of unrepaired water damage in one year illustrate how routine infrastructure struggles become wearing in practice. The leasing office is inconsistent: some staff helpful, others dismissive, and one documented case involved reversing an approval letter and withholding funds after demands shifted repeatedly. Staff like Tacoby, Tahj, and Luis stand out for genuine care; most others seem indifferent to resident frustration.

Luxury High-Rise Living
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The Element at Mercantile Place
57

The Element at Mercantile Place

3.4(72)✓ Google-verifiedPublishes prices

Strong leasing experiences dominate positive reviews, with staff like Tyler, Anthony, Isaiah, and Christi earning praise for professionalism and patience during tours. Long-term residents report good daily management responsiveness. However, serious maintenance crises undermine confidence: the Mercantile building flooding displaced residents, and cleanliness complaints mention trash, roaches, and broken elevators. Fee charges during emergencies and language-barrier mishandling have left residents frustrated. Management has named staff strengths but struggles with emergency handling transparency. Pets are welcomed. Paid parking is available. The 3.4 rating reflects a sharp divide between those satisfied with leasing and service versus those weathering maintenance problems and inconsistent cleanliness standards.

Luxury High-Rise Living
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The Wilson at Mercantile Place
58

The Wilson at Mercantile Place

3.5(95)✓ Google-verifiedPublishes prices

Long-term residents and newcomers praise the historic downtown location and thoughtful leasing staff, but persistent complaints center on management unresponsiveness and unresolved building systems. Months-long HVAC failures, delayed maintenance responses, and damage left uncorrected frustrate tenants who report trouble reaching corporate or management for resolution.

Luxury High-Rise Living
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Last updated 2026-08-22