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The Mansions of Prosper

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 173 Google reviews · How we rank ›

4.3(173) 77 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlyPet-Friendly Communities
The Mansions of Prosper
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Pet-Friendly Communities
Reviews
173

What recent reviews say

Staff like Brianna, Yannick, Julian, and Luis consistently make renters feel heard and guide them through leasing without pressure. The property itself appeals: residents praise clean grounds, modern feel, solid amenities, and a sense of safety, though some moved on by choice. Move-out disputes stand out as the friction point, with at least two residents charged heavily for cleaning and repairs they say they didn't cause, and pest concerns (rats and neighborhood odors) go unresolved when reported.

The leasing team's personal touch appears to be the strongest draw, even for those who chose elsewhere. Long-term residents stay put and mention good treatment. The concern is whether management backs up the friendly front office experience when lease conflicts arise, particularly around departure billing and property maintenance responsiveness.

Praised for
  • friendly, personable staff
  • efficient leasing process
  • clean grounds and amenities
  • professional tour experience
Watch-outs
  • excessive move-out fees and damage charges
  • pest issues (rats)
  • unresponsive to maintenance complaints
friendly-staffwell-maintainedclean-groundsgood-amenitiessecure-parkingpest-issueshidden-fees
Best for: Renters who value personal attention during leasing and modern, well-kept grounds.
Think twice if: Those concerned about move-out billing transparency or sensitive to pest issues should ask directly about damage assessment and pest management protocols.

Strengths

  • dedicated, knowledgeable leasing staff
  • modern facilities and grounds
  • resident-focused community feel
  • professional tour guidance

Worth knowing

  • Leasing staff Brianna, Yannick, Julian, Luis De Abajo, and Mahalia regularly named as outstanding
  • Move-out charges disputed: one resident charged $240 for paint and cleaning despite lease language stating only major paint repairs would be charged
  • Pest complaints include rats in vehicles and persistent neighborhood odors; residents report office unresponsiveness
  • Professional cleaning performed by residents before move-out
  • Lease terms vary by length (e.g., 9-15 months allows only touch-up paint charges per one resident's lease)

What reviews say by service

Luxury High-Rise Living
Modern aesthetic and solid amenities praised, but move-out billing disputes and pest issues dampen the premium experience
Pet-Friendly Communities
Pest problems (rats) noted; no clear evidence of pet policy or pet-specific amenities in reviews

How it compares

  • Rated 4.3 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Rank
Star rating 51
Review volume 97
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
138
4
1
3
4
2
2
1
28

Common questions

Who should I ask for during the leasing tour?
Brianna, Yannick, Julian, Luis De Abajo, and Mahalia are frequently mentioned by name as outstanding staff members.
What happens during move-out?
Residents report being charged for cleaning and paint repairs. One tenant was charged $240 despite professional cleaning and minor picture-hole repairs. Request a walk-through with management before vacating and keep receipts and photos.
Are there pest issues I should know about?
Multiple residents reported rats and neighborhood odors. Contact the office directly about pest management protocols before leasing.

Similar apartment complexes nearby

Luxe Prosper
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Luxe Prosper

4.6(342)✓ Google-verified

Residents and prospective tenants consistently praise the tour and leasing experience, particularly naming staff members like Alicia Smith, Ashleigh, and Luiza for their knowledge and patience. The community itself draws repeated mention for modern design, spacious layouts, and high-quality finishes. However, a small but vocal segment reports that management becomes unresponsive after move-in, particularly regarding noise disturbances and neighbor disputes, with one tenant describing the shift from friendly to unhelpful as jarring. The strong point remains the front-end experience. Applicants highlight smooth processes, follow-up communication, and staff willingness to answer detailed questions or explore specific unit preferences. The property sits within the W3 brand portfolio, which multiple reviewers note maintains consistent luxury standards across locations. Prospective residents should know that the company's strength lies in acquisition and setup, while post-lease support appears to be a weaker area based on the feedback.

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Atheria West Grove Apartments & Townhomes
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Atheria West Grove Apartments & Townhomes

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Staff members like Bridget and Jackie earn consistent praise for patience and responsiveness during the leasing process. Residents highlight beautiful grounds, resort-style amenities, and a community that feels genuinely welcoming, though pricing at the higher end draws concern from some prospects.

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Retreat at Stonebridge Ranch Apartments
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Retreat at Stonebridge Ranch Apartments

4.1(500)✓ Google-verified

Most residents praise the maintenance team for speed and follow-through; Pedro, Vincent, and Ron stand out for fixing issues quickly and thoroughly. The front desk staff, particularly Destiny and Maryanne, earn consistent compliments for patience and helpfulness during lease negotiations and move-ins. The complex itself is described as clean, quiet, and well-kept, with landscaping and amenities regularly maintained. However, a handful of residents report communication gaps around maintenance scheduling and a few cases of unresolved repairs that left them frustrated despite the overall track record of responsiveness. Staff names matter here: Pedro is mentioned repeatedly for same-day service, and both Destiny and Maryanne are credited with going above and beyond on lease splits and administrative hurdles. Residents with three-year histories say they stay because of maintenance quality. One tenant reports a maintenance supervisor being dismissive, and another cites months of unaddressed complaints, suggesting inconsistency at the management level despite field-level competence.

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Last updated 2026-07-23