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The Bridge at McKinney

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 203 Google reviews · How we rank ›

3.8(203) 64 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlyStudent HousingPet-Friendly CommunitiesCorporate & Furnished Housing
The Bridge at McKinney
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Student Housing
Reviews
203

What recent reviews say

Recent management changes have brought staff Paulo, Tiffany, and Ashley into strong performance, resolving long-standing maintenance backlogs and earning consistent five-star praise for attentiveness and follow-through. However, the property itself struggles with dirty common areas, persistent pest problems (flies, ants, silverfish, wasps), and bird waste that residents say goes unaddressed for months despite emergency reports.

Pricing practices have also angered renewing residents, who discover identical units listed at lower rates plus move-in specials offered to new applicants. Current management appears vastly more responsive than its predecessor, yet reviewers question whether amenities match "luxury" positioning given the ongoing maintenance and pest control shortfalls.

Recent shift: Significant positive shift since new management arrived in mid-2024; former team had poor responsiveness and left maintenance backlog; current team (Paulo, Tiffany, Ashley) widely praised for attentiveness and prompt problem resolution, though underlying property maintenance (pests, cleanliness) issues persist.

Praised for
  • attentive staff (Paulo, Tiffany, Ashley)
  • responsive management and problem-solving
  • friendly leasing and move-in experience
  • spacious apartments
Watch-outs
  • hallway and common area cleanliness (dust, spider webs, bird waste)
  • pest infestations (flies, ants, silverfish, wasps) and unresponsive pest control
  • inadequate maintenance responsiveness (prior to recent management)
  • deceptive pricing (charging loyal residents more than new move-in specials)
  • poor security and unsecured door access
  • bird nests and animal waste in breezeway areas
responsive-managementfriendly-staffpest-issuespoor-maintenanceslow-repairsoutdated-units
Best for: New residents during move-in specials who prioritize attentive staff and spacious layouts.
Think twice if: You are renewing your lease, expect price gouging; if pest control matters, common areas require ongoing attention despite recent improvements.

Strengths

  • current management team highly responsive to maintenance requests
  • Paulo and Tiffany create positive leasing experience
  • spacious floor plans
  • resolves prior maintenance backlogs under new leadership

Worth knowing

  • Paulo (Assistant Manager) handles maintenance requests, email responses, and problem resolution promptly
  • Tiffany and Ashley also credited for leasing and administrative fixes
  • Extermination services available once weekly but unreliable attendance
  • Prior management office staff changed three times since 2024
  • Prior residents had maintenance requests unresolved for over a year before new team arrived
  • Security: breezeway doors lack key fob/code enforcement and residents report easy access

What reviews say by service

Luxury High-Rise Living
spacious units praised, but pest and hallway cleanliness undercut 'luxury' positioning
Corporate & Furnished Housing
no specific mention in reviews
Pet-Friendly Communities
no specific mention in reviews

How it compares

  • Rated 3.8 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we scored this

How We Rank
Star rating 22
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
133
4
8
3
6
2
5
1
51

Common questions

Who should I ask for when leasing?
Paulo, Tiffany, and Ashley are consistently praised for attentive, friendly service during tours and the application process.
How is pest control handled?
Extermination services are offered once weekly, but several reviewers report unreliable attendance and ongoing fly, ant, silverfish, and wasp issues in common areas and units.
Is security enforced (parking, access)?
Covered parking is paid but residents report the lot is not enforced for spot assignment; breezeway doors lack key fob or security code enforcement.
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Last updated 2026-07-23