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Newsome Homes

Updated 2026-07-23 · 973 reviewed · 147 listed · Scored from 82 Google reviews · How we rank ›

3.9(82) 63 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlySenior / 55+ CommunitiesPet-Friendly Communities
Newsome Homes
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Senior / 55+ Communities
Reviews
82

What recent reviews say

Newsome Homes attracts some satisfied residents who praise staff member Karen DeClouet and appreciate convenient location and clean apartments when first moving in. However, recurring complaints about severe maintenance backlog (roaches for years, plumbing failures), hallway sanitation problems, constant management turnover, and management's hostile approach to complaints dominate the experience for many long-term residents.

Praised for
  • Staff member Karen DeClouet praised for care and helpfulness
  • Clean units and good natural light for newer residents
  • Convenient McKinney location
  • Quiet building when maintained
Watch-outs
  • Chronic cockroach infestation not resolved for years
  • Plumbing and maintenance failures, high staff turnover
  • Cleanliness issues: animal waste in hallways, filthy carpets, food debris
  • Management unresponsive to complaints, hostile to residents
  • Noise and tenant behavior incompatible with 55+ community design
friendly-staffpoor-maintenancepest-issuespoor-communicationnoisy-neighborsslow-repairs
Best for: Seniors seeking income-qualified housing who prioritize staff relationships over physical conditions.
Think twice if: Long-term residents report persistent roach infestation, plumbing failures, filthy common areas, and unresponsive management despite staff turnover.

Strengths

  • Staff member Karen DeClouet consistently praised for care
  • Convenient McKinney location and walkable surroundings
  • Income-qualified 55+ senior housing focus

Worth knowing

  • Karen DeClouet (assistant manager) named repeatedly as exceptional staff member who resolves issues
  • Recurring cockroach infestation documented across multi-year period
  • Elevator frequently broken
  • Management turnover every 6 months reported
  • Animal waste in hallways and common areas documented
  • One resident filed court action over pest and cleanliness conditions

What reviews say by service

Senior / 55+ Communities
55+ housing marketed as intended, but mixed experience; some residents value community feel and staff care while others report chronic maintenance and pest issues incompatible with senior living standards.
Pet-Friendly Communities
Dog waste in hallways, elevators, and common areas repeatedly complained about; no clear pet management or enforcement mentioned.
Affordable & Budget-Friendly
Income-qualified housing available but condition and maintenance complaints raise value perception for long-term residents.

How it compares

  • Rated 3.9 against a 4.02 average across the 116 luxury high-rise living businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

How we scored this

How We Rank
Star rating 29
Review volume 83
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
45
4
12
3
7
2
4
1
14

Common questions

Does Newsome Homes accept income-qualified residents?
Yes, their website lists income-qualified apartment homes for adults 55+ and affordable housing as core services.
Has the pest problem been resolved?
No. Reviews spanning multiple years report ongoing cockroach infestation despite pest control visits and management changes; residents describe pest issues worsening rather than improving.
Are there named staff members who handle maintenance or tenant issues well?
Karen DeClouet, an assistant manager, is named frequently by residents as reliable and caring. The property has had frequent management changes otherwise.

Similar apartment complexes nearby

Davis at the Square
81

Davis at the Square

4.5(138)✓ Google-verified

Staff members by name drive the experience here. Taylor, Jacquelyn, and others greet newcomers with patience and detail, walking them through leasing and property tours. Maintenance responds fast when issues arise, and residents praise the gym, pool, and monthly events. The downtown McKinney location puts shops and restaurants within walking distance, though one reviewer noted the building sits across from a gas station and isn't literally in the Square. The leasing process asks for a deposit upfront, which one applicant lost when denied. That aside, residents report the property stays clean, parking is plentiful in the garage, and the team handles special requests (HVAC adjustments, door repairs, emergency cleans) with genuine care. A year-plus residents cite it as the best place they have lived.

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Woodside Village Apartments
57 low data

Woodside Village Apartments

3.6(25)✓ Google-verified

Woodside Village draws passionate responses. Long-term residents praise staff like Elizabeth and Ty'Keisha for listening to concerns and making improvements, but others report chronic maintenance failures including black mold painted over, inconsistent hot water, and broken appliances. Safety complaints and management instability cloud the picture despite recent positive reviews.

Luxury High-Rise LivingAffordable & Budget-FriendlyStudent Housing
Heritage McKinney Square
64

Heritage McKinney Square

4.0(77)✓ Google-verified

Strong leasing staff (Marlene, Shelby, Yazmin praised repeatedly) and responsive maintenance earn consistent five-star marks. However, a sharp divide emerges: working residents hit recurring WiFi outages, those with pets face surprise DNA testing fees, and common areas suffer from spotty cleaning and water damage. Six-guest-pass parking caps frustrate many; management ignores escalated complaints. Best for first-time renters or those prioritizing friendly in-person service and pool access despite known connectivity and fee concerns. Not suitable for remote workers or those seeking seamless digital communication with management.

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Last updated 2026-07-23