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McDermott 55

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 82 Google reviews · How we rank ›

4.4(82) 70 composite score See reviews on Google ✓ Google-verified
Senior / 55+ Communities
McDermott 55
Location
The Canal On Preston, Plano
Service
Senior / 55+ Communities
Reviews
82
Ranking
#8 in Senior / 55+ Communities
Best for
Seniors seeking social community, activities, and convenient Plano location with responsive management.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22.

What we found

Residents report a marked turnaround since Shiva and Coco took management roles, with phone calls now answered and maintenance handled promptly. The community offers activities, clean common areas, and a friendly atmosphere that appeals to seniors seeking social connection and convenience near shopping.

However, some tenants faced chaotic leasing experiences with changing documentation demands, last-minute denials after approval, and ongoing complaints about maintenance delays, noise from visitor violations, and parking friction. Older reviews cite nearly unreachable management, but recent praise suggests that has shifted. Results depend heavily on timing and which staff member you encounter.

Praised for
  • responsive management under recent leadership
  • well-maintained grounds and common areas
  • friendly staff and community activities
  • quick maintenance response
  • convenient location
Watch-outs
  • slow maintenance and unresolved repairs
  • poor communication and unanswered calls/emails
  • unprofessional leasing process and last-minute documentation changes
  • enforcement gaps on occupancy rules
  • parking and trash collection issues
responsive-managementwell-maintainedclean-groundsnoisy-neighborsslow-repairsgood-amenitiesfriendly-staffquiet-communitygreat-location
Best for: Seniors seeking social community, activities, and convenient Plano location with responsive management.
Think twice if: Visitor noise and occupancy enforcement remain inconsistent; leasing process can be chaotic with last-minute document demands. Paid parking required.

What's working here

  • Management responsiveness has improved significantly
  • Active social programs and shuttle bus for seniors
  • Fast maintenance response under current director Arturo
  • Clean, well-maintained common areas

Read this before you tour

  • Shiva (Manager) and Coco (Leasing) credited with improving customer service and responsiveness
  • Arturo is Maintenance Director
  • Natalie Suzanne and Carrie praised as leasing agents; Chris mentioned as professional maintenance technician
  • Friday Happy Hour and monthly activities offered
  • Shuttle bus service available
  • One elevator was broken for extended period in a four-story building with only two total elevators
  • Parking is paid
  • Government-subsidized housing

What residents say

Senior / 55+ Communities
Recent leadership (Shiva, Coco, Arturo) earn strong praise for responsiveness and care; older complaints about unreachable management have mostly reversed. Occupancy rules and visitor noise remain enforcement gaps.

Side by side with nearby options

  • Rated 4.4 against a 4.23 average across the 43 senior / 55+ communities businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

Why this score

How We Rank
Star rating 55
Review volume 83
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
63
4
6
3
3
2
1
1
9

Contact the property

Address
8312 Angels Dr, Plano, TX 75024

Last verified 2026-08-22

When the office is open

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Questions we get asked

Has the management style changed?
Yes. Several residents note that Shiva, Coco, and Arturo have dramatically improved responsiveness and maintenance speed compared to older complaints about unanswered calls. Reviewers specifically praise the shift since early 2025.
Are there activities for residents?
Yes. Reviewers mention Friday Happy Hour, monthly programs, a shuttle bus, and a community hall. One resident called Friday Happy Hour the highlight of their week.
What facilities are on site?
Pool, community hall, media room, small community room, and shuttle bus service. Reviews note common areas are kept clean and neat.

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Residents consistently praise the staff by name, particularly Cristian, Myra, and Alberto, and report smooth move-ins and a clean, new property. Amenities and location draw positive feedback. However, multiple one-star reviews attack management quality without specifics, and isolated complaints mention a broken garage gate and odor issues during tours. The property appears strong on service, but quality control flags warrant investigation before signing.

Senior / 55+ Communities
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Residents consistently report feeling at home in a clean, welcoming community where staff know them by name and maintenance requests get handled promptly. The real draw is the packed calendar of activities, the friendships formed over daily breakfasts and happy hours, and the sense that management genuinely cares about resident well-being. The fitness center supports yoga and meditation; the location near Stonebriar Centre and major roads cuts drive times to shops, dining, and medical care. A small number mention frustration with major repairs, particularly elevator work that can stretch months depending on funding availability.

Senior / 55+ Communities

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Last updated 2026-08-22