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Mason Apartment Homes

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 161 Google reviews · How we rank ›

3.9(161) 70 composite score See reviews on Google ✓ Google-verified
Student HousingLuxury High-Rise LivingCorporate & Furnished HousingTownhome & Garden-Style CommunitiesPet-Friendly CommunitiesAffordable & Budget-Friendly
Mason Apartment Homes
Location
McKinney
Services
Student Housing, Luxury High-Rise Living, Corporate & Furnished Housing
Reviews
161
Ranking
#22 in Student Housing
Best for
Prospects who value staff attentiveness and quick maintenance response over move-in condition guarantees

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.

What we found

Brianna Smith and the leasing team earn consistent praise for genuine warmth and helpfulness during tours and move-ins. Residents report swift repairs, clean grounds, and staff who follow through on promises, with Robbie and maintenance crew earning specific shout-outs. One serious review detailed unit defects at move-in (broken toilet, damaged ceiling, missing appliances), persistent pest and sewage problems, and alleged discriminatory behavior by management, tempering overall confidence in how the property handles tenant issues.

Praised for
  • attentive, welcoming staff (Brianna, Robbie, Sergio, Danny)
  • well-maintained grounds and common areas
  • prompt issue resolution and responsive management
  • clean apartments and property
  • beautiful grounds and amenities
Watch-outs
  • move-in unit defects (broken fixtures, holes, unsecured appliances)
  • pest problems (rats, opossums, raccoons)
  • poor communication and conflicting information from staff
  • alleged discriminatory treatment by management
  • inadequate maintenance response to reported issues
friendly-staffwell-maintainedclean-groundsresponsive-managementpest-issuespoor-maintenanceslow-repairs
Best for: Prospects who value staff attentiveness and quick maintenance response over move-in condition guarantees
Think twice if: Move-in defects and pest problems have occurred; management accountability and communication need improvement

What's working here

  • Exceptional front-office and leasing staff
  • Fast maintenance response and follow-up
  • Well-kept grounds and common areas
  • Staff investment in resident satisfaction

Read this before you tour

  • Brianna Smith: praised repeatedly for welcoming, patient leasing and resident support; goes beyond standard service
  • Robbie Jones: efficient master bath repairs
  • Sergio and Danny: responsive to tenant needs
  • Bridgett: assists with resident issues
  • Unit 1305 documented multiple move-in defects (broken toilet, ceiling holes, damaged bathroom door, missing washer/dryer, loose tiles, pest and sewage issues)

What residents say

Luxury High-Rise Living
Beautiful, well-maintained property; staff professionalism praised, but move-in condition and maintenance responsiveness inconsistent
Pet-Friendly Communities
Pest issues (rats, opossums, raccoons) reported and inadequately resolved
Corporate & Furnished Housing
Staff responsive to resident needs; lease renewals handled without increases

Side by side with nearby options

  • Rated 3.9 against a 4.06 average across the 49 student housing businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

Why this score

How We Rank
Star rating 28
Review volume 96
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

The numbers behind the score

5
99
4
14
3
11
2
9
1
28

Contact the property

Address
1300 Eldorado Pkwy, McKinney, TX 75069

Last verified 2026-08-22

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One bedroom apartmentsTwo bedroom apartmentsThree bedroom apartmentsStainless steel appliancesWasher and dryer in select unitsPrivate patios or balconiesFireplaces in select unitsHardwood plank flooring in select units

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Questions we get asked

How quickly does maintenance respond to issues?
Multiple residents report prompt resolution. One tenant noted master bathroom repairs were handled efficiently; another cited several repairs resolved swiftly with excellent communication.
Is the property clean and well-maintained?
Most reviewers describe well-kept grounds, spotless common areas, and clean apartments. One move-in unit experienced significant defects; pest and sewage issues were reported.
What is leasing and front desk staff like?
Brianna Smith, the leasing/front desk representative, is widely praised for professionalism, warmth, and genuine attentiveness. Other staff members including Robbie, Sergio, and Danny are also highlighted for helpfulness.

Similar apartment complexes nearby

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1701 at Eldorado Apartments

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Staff and maintenance earn the primary praise: Shawn, Elly, and Eliezer fix problems next business day, while office leads Rosie and Savannah respond quickly and organize resident events that build community feel. A single major complaint involved a denied application with a $200 deposit stuck in limbo for over a month and unanswered calls; most other residents report smooth processes and a "homey" atmosphere that outweighs minor quirks like parking shortages. Detail matters here. Residents consistently name Shawn and Elly in maintenance; past leasing officer Diana also drew five-star mentions for going "above and beyond." Spacious floor plans with separate rooms and closet space appeal to families. The pool is actively used in summer. Short-term lessees and relocating professionals report friction-free onboarding, though application handling may vary.

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Parkview Legends Apartments

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Residents report a pleasant living experience with attentive staff and well-maintained grounds; however, parking is tight and older reviews cite a controversial eviction that damaged the complex's reputation.

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The Gables of McKinney
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The Gables of McKinney

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Leasing staff, particularly Anthony, Stephen, Jared, and Courtney, consistently earn five-star reviews for responsiveness and genuine care during tours and move-ins. Yet residents long-term complain bitterly about maintenance delays, broken pest control, pool closures spanning months or years, and a gym described as disgusting. Management promises to address concerns but follow through rarely materializes. One four-year resident reports offering cheaper rent to remove a negative review; another waited months for health-related repairs only to have vendors no-show twice. Amenities like the pool barely reopen after extended shutdowns. Staff kindness and professionalism during leasing contrasts sharply with operational letdown after residents move in.

Student HousingLuxury High-Rise LivingCorporate & Furnished Housing

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Last updated 2026-08-22