Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.
Residents consistently praise the leasing and management team-Andre, Sarah, Lisa, and Monique are named repeatedly for going above and beyond, staying after hours, and solving problems quickly. The downtown location delivers stunning city views and walkable access to Dallas's pedestrian network and DART light rail.
Maintenance responds promptly to reported issues, and the property feels secure with electronic door locks and camera monitoring. Complaints center on specific equipment (hot tub and elevators have experienced extended downtime) and occasional difficulty reaching the office initially; street noise from downtown racing is noted but residents recognize management cannot control that.
Last verified 2026-08-22
As listed on Google.
Credentials claimed:IREM Certified Sustainable Property designation (2024)
As published by the business on its own website; not independently verified.
Residents consistently praise The Drakestone's responsive maintenance team, welcoming leasing process, and prime downtown location near entertainment and dining. The 100-year-old building delivers spacious lofts with panoramic views, strong concierge service, and a genuine sense of community, though some acknowledge the age-related quirks that come with historic architecture.
The National delivers the high-rise luxury experience most residents expect, with notably responsive staff and well-executed community events. Two significant frustrations emerge: initial unit defects requiring next-day repairs, and aggressive lockout fees that catch residents off guard.
The building's historic charm and prime downtown location, combined with standout leasing staff like Christopher and Jeffrey, draw people in. Once residents move in, they encounter a pattern of serious problems: repeated water damage, persistent roach infestations, a frequently non-functional garage elevator, and common areas fouled by homelessness and poor upkeep. When issues surface, management rarely follows through or shows urgency, leaving residents frustrated and feeling unheard. New management in late 2024 appears to have improved the leasing experience and some residents report better maintenance responsiveness since then. However, older complaints about systemic infrastructure failures, including plumbing failures and pest control lapses, continue to surface. The gap between the five-star leasing experience and the one-to-two-star living experience is stark.
Last updated 2026-08-22