Does Cypress at Trinity Groves allow pets?

Yes, the complex welcomes pets and features dog parks throughout the property with waste-bag stations. A $100 pet DNA fee applies.

When can I pick up packages at the package center?

The package center opens Saturdays until 1pm and is closed Sundays. Packages held longer than 48 hours are returned to sender.

How long do maintenance requests typically take?

When work orders are addressed, residents report response within 24-48 hours. However, many report requests ignored for weeks despite follow-up calls and messages.

Cypress at Trinity Groves

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 270 Google reviews · How we rank ›

3.7(270) 62 composite score See reviews on Google ✓ Google-verified

Pet-Friendly Communities

Location: West Dallas, Dallas
Service: Pet-Friendly Communities
Reviews: 270
Ranking: #65 in Pet-Friendly Communities
Best for: Pet owners seeking dog park access and walkable urban location.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.

What we found

Cypress offers popular pet amenities and a walkable West Dallas location, but reviews show a sharp decline over recent years. The dog parks draw praise, yet residents report management unresponsive to calls, maintenance requests stalled for weeks, security insufficient, and basic cleanliness neglected. Those paying premium rent express frustration at rule-free enforcement and feeling nickeled-and-dimed after move-out.

Staff behavior varies by role. Leasing office staff are described as impatient and dismissive; maintenance crews receive praise for quick response when they do arrive; security is commonly found inactive. The pool area has become a liability, regularly overtaken by non-residents throwing parties with 50+ guests while management does nothing.

Recent shift: Multiple residents describe a significant decline over the past 1–2 years. Earlier reviews (3–4 years ago) note the property was well-maintained with active security patrols and responsive management. Recent reviews (past month) consistently cite deterioration: security now inactive, gates broken repeatedly, cleanliness neglected, and rule enforcement absent. One reviewer explicitly states they will repost their negative review regularly so it remains visible to future residents.

Praised for

dog parks and pet-friendly design
maintenance response on some requests
amenities like gym and pool
location in Trinity Groves

Watch-outs

poor maintenance follow-through and long delays
leasing office unreachable and unresponsive
security decline and vehicle break-ins
rule enforcement absent, pool overtaken by large parties
cleanliness issues including cockroaches and hallway mess
package center limited hours and inconvenient
accounting difficult to reach and unexplained charges

responsive-managementpoor-maintenancefriendly-staffclean-groundspackage-theftoverpriced-renthidden-feesslow-repairs

Best for: Pet owners seeking dog park access and walkable urban location.

Think twice if: Avoid if you depend on timely maintenance, need management support, or value quiet evenings and security-parking and cleanliness concerns are widely reported.

What's working here

dog parks on-site
pool and fitness amenities
walkable West Dallas location
accessible parking and elevators

Read this before you tour

Leasing staff named TJ and Linda described as impatient
Maintenance response praised as 24-48 hours when work orders are addressed
Dog waste bag stations throughout property but sidewalk areas have persistent pet waste issues
Pool area rules include 2-guest limit per resident but enforcement is absent
Water fountains in dog parks non-functional for years
Package center open weekends limited: Saturdays until 1pm, closed Sundays
Washer-dryer in-unit not standard; off-unit machines frequently out of order
Pet DNA test fee $100, criticized as scam by reviewer

What residents say

Pet-Friendly Communities: Dog parks well-designed with waste stations, but on-ground cleanliness poor and water fountains broken long-term.

Side by side with nearby options

Rated 3.7 against a 4.11 average across the 108 pet-friendly communities businesses listed here.
Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

dog parkswalkablehelpful staffgymsdog friendlytrash roomdog barkingclean groundssecurityleasing office

Why this score

How We Rank

Star rating 15

Review volume 100

Review recency 100

Review sentiment 41

Profile completeness 100

Verification 30

The numbers behind the score

142

Contact the property

Phone: +1469-669-4801
Website: http://www.cypressattrinitygroves.com/?rcstdid=Mg%3D%3D-YRjTEizZPgM%3D&utm_source=googlemybusiness&utm_medium=organic&utm_campaign=gmblisting
Address: 320 Singleton Blvd, Dallas, TX 75212
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-08-22

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-18:00
Sunday: Closed

As listed on Google.

In their own words

Services listed

Pet-friendly apartmentsVirtual toursApartment leasing

As published by the business on its own website; not independently verified.

Questions we get asked

Does Cypress at Trinity Groves allow pets?: Yes, the complex welcomes pets and features dog parks throughout the property with waste-bag stations. A $100 pet DNA fee applies.
When can I pick up packages at the package center?: The package center opens Saturdays until 1pm and is closed Sundays. Packages held longer than 48 hours are returned to sender.
How long do maintenance requests typically take?: When work orders are addressed, residents report response within 24-48 hours. However, many report requests ignored for weeks despite follow-up calls and messages.

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Staff brightness masks serious operational failures. Residents report chronic elevator breakdowns that have delayed emergency services, frequent pest problems across units, and unresolved billing disputes. While leasing agents earn praise for patience during tours, residents who move in encounter poor maintenance response, refused promises, and a management company (ZRS) perceived as dismissive of tenant concerns. The building's luxury marketing does not match day-to-day living conditions. Pet owners should know the property bills itself as pet-friendly but reviews describe dog urine and feces throughout elevators, stairwells, and parking areas. Security has declined, with break-ins and homeless access reported. Deposit returns take months or require small claims action.

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Many long-term residents and recent arrivals praise the leasing staff, especially Tory, and highlight same-day or next-day maintenance response. Units are spacious with downtown views; the location is walkable to downtown, breweries, and the Trinity River. The dog park and pool draw pet owners. However, security lapses undercut the experience. Gates stay broken for weeks, packages go missing, and parcel lockers malfunction. Thin walls mean neighbor noise carries easily. Structural issues including water intrusion in stairwells during heavy rain and ant infestations despite resident cleanliness frustrate longer-term renters. Leasing staff professionalism varies sharply, and pool rules go unenforced, allowing non-residents and late-night parties.

Pet-Friendly Communities

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Cypress at Trinity Groves

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

Mosaic Dallas

Bishop North at Bishop Arts Apartments

Pike West Commerce Apartments

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