Collin Creek

People report warm, helpful service during tours and move-in, with staff like Omayra earning repeated praise. Once inside, the experience sours: the pool has been shut for over a year despite promises, maintenance requests languish for weeks (mold in air vents, broken AC in June heat, a dishwasher leaking black water), and the office goes silent after lease signing. Tenants flag mice, roaches, water pressure drops, and gym closures tied to the pool shutdown. A handful celebrate the space and price, but most who stay longer grow frustrated with unfinished repairs and what they see as a bait-and-switch on advertised amenities.

The leasing team presents as professional and patient during tours but reviewers describe them as dismissive, over-talking, or ghosting once you've moved in. Maintenance claims to be backed up, yet critical issues like mold and broken appliances sit untouched for weeks. The pattern is consistent enough that one reviewer warns new prospects to "think twice" and notes you'll be locked into a lease before problems surface.