Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.
Staff named across maintenance, leasing, and management consistently earn praise for professionalism and going extra miles on repairs, events, and daily needs. A serious billing and communication failure when a resident passed away stands out: a family was charged an extra month's rent with no guidance, then faced a three-month refund delay despite repeated contact attempts.
Last verified 2026-08-22
As listed on Google.
As published by the business on its own website; not independently verified.
Reviewers consistently praise the property's striking European-inspired design and calming grounds, calling it beautiful and scenic. Staff member Bee Richard was noted for patient, helpful service, though one reviewer mentioned difficulty reaching the company online initially.
Reviewers split sharply on Bell Tower. Those praising it highlight staff like Bea, Diane, and Ida who listen carefully and follow up fast, plus fast emergency maintenance (AC restored in 15 minutes) and the lakefront setting. Others describe a frustrating gap: unreachable leasing office, roaches and ants in units despite cleaning, parking garages smelling of weed with trash on stairs, and worn carpets and scratched walls. Some complain of poor communication; some rave about community unity. The tension centers on consistency. Residents report that once moved in, emergency maintenance works well. But leasing staff miss calls for weeks, tour guides wear earbuds, and property upkeep is spotty. Those who landed good staff and did not hit pest problems rate it highly. Those who faced bugs, neglected maintenance requests, or a dismissive office experience rate it as a deal-breaker. Occupancy sits at 93% despite reviews calling it "shady" and "disgusting".
Five-star reviews consistently praise the maintenance team, especially David and Saul, for fast response times and quality work. Management staff like Kaley and Maggie earn regular mentions for friendliness and helpfulness. Staff-led community events and modern amenities (pool, fitness center, smart home features) round out the positive experience. However, persistent complaints center on thin walls that carry neighbor noise, property-wide smoking policies, and cheap building materials prone to water damage. Some residents report management reluctance to replace failing appliances even when defective. A vocal minority raises concerns about snakes near the creek, speed bump maintenance, and reliability of the paid valet trash service.
Last updated 2026-08-22